Quan (Kenny) Loc
Flushing,NY
Summary
Bilingual Chinese/English Excellent verbal and written communication skills Can work independently or as part of a team Level-headed Healthcare professional dedicated to providing quality patient care, companionship and support. Remains calm and effective in difficult and stressful situations. Defuses stressful situations and manages behavioral needs with grace.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Aide
Caring Professionals Inc
09.2018 - 12.2021
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel.
- Scheduled and accompanied client to medical appointments.
- Delivered compassionate care and clear communication in handling various issues.
Accounting Clerk- Temp
Aston Carter
New York, NY
04.2018 - 07.2018
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Input high volume of monthly invoices with consistent accuracy.
- Filing and other clerical duties
Passenger Service Agent
Swissport Intl. JFK
New York, NY
03.2017 - 12.2017
- Provided Chinese/English translation assistance for passengers
- Assisted passengers through customs and immigration
- Ensured passengers are well cared for during flight delays
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed passengers whether carry-on items met federal guidelines.
Reconciliation Specialist/Wires Specialist
Forex Capital Markets llc
NEW YORK, NY
09.2007 - 12.2015
- Maintained accounting records by organizing and filing documents
- Daily reconciling of journal entries using General Ledger and Great Plains
- Reconciled statements from foreign and domestic banks
- Reviewed, approved and released bank wire transfers
- Trained and supervised new staff members
Accounting Clerk
William Rondina Inc
New York, NY
09.2005 - 08.2006
- Reviewed and approved various customs forms for shipment.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
Office Manager /Health Director
Chinese Methodist Center Corporation
New York, NY
09.2002 - 08.2005
- Managed children's After-school and Summer school programs.
- Created and implemented children's educational and recreational activities.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Bachelor of Arts -
Queens College of The City University of New York
Flushing, NY2007
Skills
- Seamless Inter and intra-departmental coordination
- Skillful complaint resolution and assurance
- First-rate creative problem solving
- Premier professional telephone demeanor
- Courteous stakeholder relationship building
- Customer Service Experience
- Support Customers
- Educating Customers
- Monitoring
- Able To Travel
Certification
- Real Estate License - 2017
- Mortgage Loan Originator License - 2016
Timeline
Home Aide
Caring Professionals Inc
09.2018 - 12.2021
Accounting Clerk- Temp
Aston Carter
04.2018 - 07.2018
Passenger Service Agent
Swissport Intl. JFK
03.2017 - 12.2017
Reconciliation Specialist/Wires Specialist
Forex Capital Markets llc
09.2007 - 12.2015
Accounting Clerk
William Rondina Inc
09.2005 - 08.2006
Office Manager /Health Director
Chinese Methodist Center Corporation
09.2002 - 08.2005
Bachelor of Arts -
Queens College of The City University of New York
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