Quannette Robinson
Bridgeport
Summary
Self-Motivated Customer Service Professional Qualified by 9+ years’ success in Customer Service environments; leveraged quality / customer service focus to achieve organizational success; strong leadership skills . Achieved customer service and quality goals, positively impacting business performance . Passionate about building lasting customer relationships and maximizing quality…
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
18
18
years of professional experience
Work History
Customer Service Representative 3
Coordinated Transportation Solutions
Trumbull
12.2019 - Current
- Responded to customer inquiries via phone and email promptly.
- Resolved issues by collaborating with dispatch and transportation teams.
- Maintained accurate records of customer interactions in the database.
- Provided information about services and scheduled transportation requests effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Personal Care Assistant
Valley Medical Institute
Bridgeport
10.2017 - 12.2019
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored patient vitals and reported changes to healthcare staff.
- Provided companionship and emotional support to patients in care.
- Maintained a clean and safe environment for patients at all times.
- Scheduled appointments and coordinated transportation for patient visits.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided ongoing compassionate patient care for each client.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with meal planning to meet nutritional plans.
- Laundered clothing and bedding to prevent infection.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Monitored health and well-being of clients and reported significant health changes.
- Built strong and trusting rapport with clients and loved ones.
Shift Supervisor
Brueggers Bagels
Trumbull
01.2016 - 01.2017
- Opening / Closing POS systems, responsible for assisting the general manager in maintaining a friendly and positive environment for customers and staff, daily banking deposit drops, and communicating hourly /daily sales quota via email and text message to district manager.
Sales Lead/ Key holder
Crazy 8
Trumbull
01.2012 - 01.2015
- Opening / Closing store, assisting store manager in planning and implementing strategies to attract customers, coordinate daily customer service operations (sales processes, orders and payments), Track the progress of weekly, monthly, quarterly and annual objectives. Monitor and maintain store inventory in absence of store manager.
Head Server/ Key Holder
Johnny Rockets
Trumbull
01.2008 - 01.2013
- Opening / Closing restaurant, train all on-boarding servers to restaurant standards, assign servers and bus persons to specific section, inspect dining room before and after shift ensuring all tables and floors are clean, balancing registers and credit card machines.
Dietary Aide
Southport Manor Convalescent
Southport
01.2009 - 01.2010
- Assist in the kitchen area prior to, during, and after meals are served to residents. Assist in maintaining kitchen work areas and keeping equipment, utensils and food plates and orderly, taking and submitting resident special orders to kitchen manager, delivering meals to residents.
Education
Patient Care Technician
Valley Medical Institute
Bridgeport, CT 10.2017 - 01.2018
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL
08.2003 - 01/2008
Skills
- Patience
- Knowledge of Product
- Ability to “Read” customers
- Clear Communication Skills
- Time Management Skills
- Issue resolution
- Record keeping
- Service coordination
- Data entry
- Product knowledge
- Conflict resolution
- Quality assurance
- Prioritization
- Key holder experience
- Computer proficiency
- Cultural awareness
- Refunds processing
- Negotiation strategies
- Documentation
References
- Tyiesha McClain, Endoscopy Tech, Griffin Hospital, 203-892-1957, Previous Employer
- Mayra Delgado, Assistant Manager, Crazy 8, 203-550-1135, Previous Manager
- Iris Vega, Supervisor, Brueggers Bagels, 203-526-6522, Previous Supervisor
Timeline
Customer Service Representative 3
Coordinated Transportation Solutions
12.2019 - Current
Personal Care Assistant
Valley Medical Institute
10.2017 - 12.2019
Patient Care Technician
Valley Medical Institute
10.2017 - 01.2018
Shift Supervisor
Brueggers Bagels
01.2016 - 01.2017
Sales Lead/ Key holder
Crazy 8
01.2012 - 01.2015
Dietary Aide
Southport Manor Convalescent
01.2009 - 01.2010
Head Server/ Key Holder
Johnny Rockets
01.2008 - 01.2013
HIGH SCHOOL DIPLOMA -
CENTRAL HIGH SCHOOL
08.2003 - 01/2008