Jordan Harvey
Richmond,VA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative 3
Elevance Health
Richmond, Virginia
09.2023 - Current
- Managed customer inquiries to ensure prompt and accurate responses
- Resolved complex claim issues
- Helped customers with policy questions, billing, and coverage changes
- Conducted follow-ups with customers to ensure satisfaction post-interaction.
- Educated customers on product features to improve usage satisfaction.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal
- Provided high level customer support via inbound and outbound calls and email specializing in healthcare insurance services and claims.
Customer Service Representative 2
Maximus
Richmond, VA
10.2021 - 07.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Updated databases with new and modified customer data.
- Provided customer support for Medicare policy holders via inbound calls.
- Served as a point of contact between carriers and customers for any issues that may arise during policy implementation or renewal processes.
- Provided Medicare customers with guidance and assistance in selecting the most appropriate insurance plans.
- Assisted clients in completing applications, forms, and other paperwork related to enrollment process.
- Assisted clients with claims processing and appeals when necessary.
- Ensured compliance with all applicable laws pertaining to medical billing and coding services.
Education
Henrico Highschool
Richmond, VASkills
- Time management
- Claims processing
- Medical billing knowledge
- Insurance product guidance
- Effective communication
- Conflict resolution
- Medical terminology
- Customer service
- Researching
- Empathy and patience
- Adaptability and flexibility
- Computer proficiency
Languages
English
Full Professional
Timeline
Customer Service Representative 3
Elevance Health
09.2023 - Current
Customer Service Representative 2
Maximus
10.2021 - 07.2023
Henrico Highschool