Sabrina Johnston
Summary
Dynamic customer service professional with extensive experience at ADOT MVD-State of Arizona, specializing in data entry and problem-solving. Recognized for training staff and improving operational efficiency, consistently achieving high levels of customer satisfaction. Strong organizational skills and a commitment to confidentiality support continuous improvement initiatives.
Overview
15
15
years of professional experience
Work History
Customer Service Representative 3
ADOT MVD-State Of Arizona
03.2017 - Current
- Performed daily opening and closing routines to ensure operational readiness.
- Performed accurate logging of title transfers, photos, placards, special plates, MVR, mobile homes, recorded insurance information, court abstracts, dispo codes, TSS, interlock details, and out-of-state violations.
- Ensured compliance by verifying authorized presence for originals, duplicates, renewals, sex offenders and foreigners.
- Validated identity documents through visual inspection.
- Demonstrated proficiency in managing multi-phone lines.
- Skilled in handling various computer operations, including emails, data entry, scanning, printing, and all functions of a copy machine.
- Responsible for handling sensitive documentation with discretion and maintaining customer confidentiality.
- Managed cash transactions efficiently.
- Acquired extensive expertise in policies and stand work.
- Performed all functions related to road and permit testing.
- Service Arizona Kiosk.
- Trained new and existing employees on transactions, policies, and standard work procedures.
- Knowledgeable and certified in all CDL testing, permits, skills tests, orignals, renewals, reinstatments, endorsements, ELDT, DACH.
Assistant Deli Manager
Frys Food Marketplace
10.2009 - 03.2017
- Supervised deli staff, ensuring high-quality customer service and food safety practices were followed.
- Investigated pricing discrepancies, which could have an impact on profit margins.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Ensured that all food items were properly labeled according to local health department regulations.
- Analyzed sales data from previous months in order to identify trends or opportunities for growth within the business.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Resolved conflicts between employees professionally while ensuring that company policies were adhered to at all times.
- Computer data entry, communication emails, PDT scanning gun and more.
Education
GED -
Central Arizona College
Coolidge, AZ11-2010
BBA - Computer Science/Cyber&Data Security Technolog
The University of Arizona Global Campus
Chandler, AZSome College (No Degree) - Training On Vehicle Titles And Registration
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZSkills
- Customer service
- Data entry
- Time management
- Problem solving
- Attention to detail
- Continuous improvement
- Office administration
- Problem-solving aptitude
- Typing 52 wpm
- Professional demeanor
- Task prioritization
- Report writing
- Professional correspondence
- Multi-tasking
- Confidentiality
- Strong organization
- File management
- Telephone etiquette
- Professional ethics
- Excellent communication
Timeline
Customer Service Representative 3
ADOT MVD-State Of Arizona
03.2017 - Current
Assistant Deli Manager
Frys Food Marketplace
10.2009 - 03.2017
GED -
Central Arizona College
BBA - Computer Science/Cyber&Data Security Technolog
The University of Arizona Global Campus
Some College (No Degree) - Training On Vehicle Titles And Registration
Maricopa Community Colleges, Rio Salado Community College
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