Sheena Gilley
Springdale,AR
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
14
14
years of professional experience
Work History
Customer Service Representative 3
Black Hills Energy
2012.10 - 2026.04
- Assisted customers with inquiries, providing accurate information and solutions.
- Utilized customer support software to track interactions and ensure timely follow-ups.
- Collaborated with team members to resolve complex customer issues efficiently.
- Gained knowledge of products and services to enhance customer experience.
Education
High School or GED - undefined
Fayetteville High School (East Campus)
Fayetteville, AR05.1999
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Complaint resolution
Customer satisfaction measurement
Empathy Training
Timeline
Customer Service Representative 3
Black Hills Energy
2012.10 - 2026.04
High School or GED - undefined
Fayetteville High School (East Campus)