Tiffany Columbus
Charter Communications
San Antonio,TX
18
years of professional experience
“Experienced Rep 3 seeking a position at Spectrum where leadership skills and expertise in team management can be utilized my leadership skills and expertise in team management to improve operational efficiency and employee satisfaction.”
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative 3
13 Years 9 Months- Assisted customers with technical troubleshooting for phone, Internet, and cable, ensuring timely resolution of issues.
- Coordinated home service call appointments.
- Sale product of services to customers
- Promoted and sold services to enhance customer satisfaction
Customer Service Representative, II
1 Year- Facilitated consumer banking services to support clients with their credit card and loan needs. credit cards, home equity loans, billing inquiries, checking/savings accounts and more.
- Captured sensitive information from account holders and entered data accurately, ensuring reliable retrieval of account information.
- Mastered multiple systems in a fast-paced call center environment, contributing to seamless service delivery.
- Received letters of commendation for consistently demonstrating excellence in customer service and punctuality. of commendation for Excellence and Perfect Attendance.
Customer Services Representative
1 Year- Resolved technical troubleshooting issues related to phone and email accounts, enhancing customer experience.
- Scheduled appointments for home service calls.
- Advised customers on products and recommended additional services, contributing to overall customer satisfaction.
- Honored with 'Moments of Excellence' and '100% Customer Satisfaction' awards for exceptional customer service.
Education
Diploma - Business Office Technology
Skills
CRM software proficiency
Customer-focused phone interactions
Customer engagement
Effective listening
Strategic problem-solving
Skilled at simultaneous task execution
Experienced with WordPerfect documentation
Customer service
Accomplishments
- Bronze
- Moon award
- Employee Spotlight
- SME
Timeline
Customer Service Representative 3
Charter Communications
01.2013 - CurrentRead More
Customer Service Representative, II
Citibank
01.2011 - 01.2012Read More
Customer Services Representative
Transcom
01.2009 - 01.2010Read More
Gary Job Corps
Diploma from Business Office Technology
Read More