Loretta Rusaw
Fulton
Summary
Overview
30
30
years of professional experience
Work History
Customer Service Representative 3
National Grid
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Owner/operator
Lil'Smiles Childcare
05.2005 - Current
- I own and operate a family-based day care out of my home
- My duties include, but are not limited to, feeding children, changing diapers, helping parents potty train, and planning activities
Barista and Cashier
Dunkin' Donuts
10.2002 - 02.2005
- Make and serve coffee, donuts, bagels, and sandwiches
- I would also bake the bagels and frost and fill donuts
Shift Manager (full-time)
Burger King
09.1995 - 01.2003
- I started out as an employee and worked my way up to shift manager
- I would run register, make sandwiches and talk with customers
- When I became a shift manager, I had the added jobs of counting inventory, running shifts, opening and closing the restaurant, and managing large amounts of money
Education
High school or equivalent - Math, science, music
G Ray Bodley High School
Fulton, NY06.1997
Skills
- Time management
- Organizing
- Group management
- Car seat safety
- Banking
- Medical office experience
- Customer service
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Attention to Detail, Proficient, 10/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Customer Service Representative 3
National Grid
10.2021 - Current
Owner/operator
Lil'Smiles Childcare
05.2005 - Current
Barista and Cashier
Dunkin' Donuts
10.2002 - 02.2005
Shift Manager (full-time)
Burger King
09.1995 - 01.2003
High school or equivalent - Math, science, music
G Ray Bodley High School
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