Quante Branch
Charlotte,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Dock Ops Trainer
XPO Logistics
03.2023 - Current
- Developed and delivered training programs for operational staff, enhancing productivity and compliance with safety standards.
- Facilitated onboarding sessions, ensuring new hires quickly adapted to company protocols and procedures.
- Conducted assessments to identify training needs, tailoring programs to improve employee performance and efficiency.
- Collaborated with management to refine training materials, aligning content with organizational goals and industry best practices.
- Reduced workplace accidents by 30% through strictly adhering to safety protocols and regulatory equipment inspections
Customer Service Representative
Alight Solutions
04.2021 - 02.2023
- Managed customer inquiries through various communication channels, ensuring timely and accurate responses.
- Resolved complex customer issues by collaborating with internal teams to enhance service delivery.
- Utilized CRM software to track customer interactions, maintaining detailed records for future reference.
- Delivered training sessions for new staff on company policies and effective customer engagement techniques.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Delivery Driver
Kelly Logistics
11.2019 - 04.2021
- Operated delivery vehicles efficiently while adhering to safety regulations and company policies.
- Managed time effectively to ensure timely deliveries across designated routes.
- Communicated with dispatch regarding route changes and delivery issues for optimal service.
- Maintained accurate logs of deliveries and vehicle maintenance for compliance and reporting purposes.
- Assisted in training new drivers on operational protocols and route navigation techniques.
Warehouse Worker
Capstone Logistics LLC.
05.2016 - 07.2019
- Operated forklifts and pallet jacks to efficiently load and unload shipments.
- Inspected incoming goods for quality and accuracy, ensuring compliance with safety standards.
- Maintained open lines of communication with supervisors regarding any shipment discrepancies or potential issues that could impact productivity.
- Promoted a positive work environment by effectively collaborating with team members, fostering strong relationships and teamwork.
Education
High School Diploma -
Mallard Creek High School
Charlotte, NC06.2012
Skills
- New hire training
- Public speaking
- Creative problem solving
- Lesson planning
- Learning styles
- Conflict resolution and motivating team performance
- Management consultation
- Presentations and demonstrations
Timeline
Dock Ops Trainer
XPO Logistics
03.2023 - Current
Customer Service Representative
Alight Solutions
04.2021 - 02.2023
Delivery Driver
Kelly Logistics
11.2019 - 04.2021
Warehouse Worker
Capstone Logistics LLC.
05.2016 - 07.2019
High School Diploma -
Mallard Creek High School