Ivan Cabral
Garland,Texas
Summary
Seasoned Operations Manager and talented leader with 23 years of experience, applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement, and implementing changes with a strategic approach.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager, OPS
Crate And Barrel
Plano, TX
01.2021 - Current
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas weekly to identify and proactively resolve issues negatively impacting operations.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Store Lead Manager
Crate And Barrel Outlet
Dallas, TX
03.2020 - 12.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Team Lead
Crate and Barrel
12.2018 - 03.2020
- Lead the BOH team and manage associate workload determined by the ASM Operations
- Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
- In coordination with the Assistant Store Manager, support all aspects of performance and development for the designated team to encourage professional growth
- Team up to help train and develop associates on product knowledge, selling, customer service, operational policies
- Focus on promoting sales as they pertain to, or are driven by, position and acting as the Manager On Duty (MOD)
- Ensure all customers are provided gracious, quick, and efficient service through setting expectations and modeling behaviors.
Education
High School Diploma -
Riverside High School
El Paso, TX05.1997
Some College (No Degree) -
El Paso Community College
El Paso, TXSkills
- POS Systems Operations
- Employee Scheduling
- Hiring and Training
- Retail Operations
- Store Opening and Closing
- New Hire Training
- Payroll Administration and Timekeeping
- Inventory Tracking and Management
Timeline
Assistant Store Manager, OPS
Crate And Barrel
01.2021 - Current
Store Lead Manager
Crate And Barrel Outlet
03.2020 - 12.2020
Team Lead
Crate and Barrel
12.2018 - 03.2020
High School Diploma -
Riverside High School
Some College (No Degree) -
El Paso Community College