Quantina Burton
Summary
Highly organized and efficient administrative assistant with over 10 years of experience in providing support services to help maximize productivity within organizations. Specializing in administrative work, problem solving and planning while proven efficiency with the ability to learn quickly and navigate computer systems and or filling systems.
Overview
13
13
years of professional experience
Work History
EC Teacher Assistant
Orange County Schools
Hillsborough, NC
09.2024 - Current
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
Patient Service Associate
Duke University Health System
Durham, United States
11.2022 - 02.2024
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Improved overall efficiency of the front office by implementing new procedures for timely record-keeping and paperwork management.
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
Program Coordinator
Carolina Outreach
Durham, United States
10.2021 - 11.2022
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
Exceptional Children's Assistant
Reaching All Minds Academy
Durham, United States
09.2018 - 10.2021
- Responsible for providing special attention to individuals 5-11 requiring extra academic or behavior guidance from developmental delays, learning disorders, and physical disabilities
- Fostered positive, trusting relationships with students and families to increase engagement
- Responsible for scheduling, and attending IEP meetings with staff and families, and ensured the implementation of each were carried out across all settings
- Collaborate with teachers to provide assistance with instruction one-on-one and in small groups
- Modified all work according to the student and their needs
- Assist in removal of disruptive or aggressive students from the classroom
- Communicated with families to report academic and behavior performance and delivered suggestions to implement outside of the classroom
- Assisted students with creating healthy behavior habits through positive reinforcement
Receptionist/Business Office Assistant
Pettigrew Rehabilitation
Durham, United States
06.2012 - 04.2016
- Managed Reception area and received incoming phone calls
- Interact with staff, clients, visitors and vendors to ensure all needs are supported
- Tracked and maintained manager expense reports
- Managed invoices such as receiving them from clients, recording due dates, and processing payments
- Coordinated travel arrangements for office staff as needed
- Verified patient insurance
- Managed patient accounts
- Opened and distributed daily mail and other incoming deliveries
Education
Phlebotomy Certification -
TRIPLE A PHLEBOTOMY
01.2016
High School Diploma -
NORTHERN HIGH SCHOOL
01.2009
Skills
- Data Entry
- Scheduling
- Record keeping
- Verbal and Written Communication
- Project Management
- Logistics Assistance
- Correspondence Management
- Microsoft Office
- Invoice and Billing
- Administrative Support
- Remote working experience
- Research
- Critical thinking
Timeline
EC Teacher Assistant
Orange County Schools
09.2024 - Current
Patient Service Associate
Duke University Health System
11.2022 - 02.2024
Program Coordinator
Carolina Outreach
10.2021 - 11.2022
Exceptional Children's Assistant
Reaching All Minds Academy
09.2018 - 10.2021
Receptionist/Business Office Assistant
Pettigrew Rehabilitation
06.2012 - 04.2016
High School Diploma -
NORTHERN HIGH SCHOOL
Phlebotomy Certification -
TRIPLE A PHLEBOTOMY