Quarzel Azin
Corvallis,OR
Summary
Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Marie Janes Cannabis Connection
Corvallis, OR
04.2018 - 12.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Barry Goldwater High School
Phoenix, AZ05-2019
Skills
- Account Management
- Complaint Resolution
- Customer Retention
- Report Generation
- QC
- Problem Resolution
- Telephone Etiquette
- Customer Service
Timeline
Customer Service Specialist
Marie Janes Cannabis Connection
04.2018 - 12.2023
GED -
Barry Goldwater High School
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