Quatilia Jackson
Summary
Professional with expertise in phlebotomy, skilled in venipuncture, specimen collection, and patient interaction. Proven ability to adapt to changing needs, ensuring precision and reliability in fast-paced environments. Strong focus on team collaboration, maintaining high standards, and driving results. Efficient in handling biohazard materials and maintaining sterile conditions, contributing to optimal patient care and laboratory accuracy.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist
OneBlood
07.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Contributed to positive patient experiences through empathetic communication skills during blood draws and sample collections.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Conducted routine equipment maintenance checks, ensuring all devices were in proper working order for optimal patient care.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Promoted patient safety by verifying identification, labeling samples correctly, and cross-checking information with requisition forms.
- Aided in maintaining inventory levels of phlebotomy supplies, ensuring ample stock was available for uninterrupted services.
- Handled difficult venipuncture situations skillfully, adapting techniques as needed based on individual patient needs or anatomy variations.
Phlebotomist Instructor
Brightbeginnings Training LLLP
01.2020 - Current
- Teaching phlebotomist student's skills needed to obtain a phlebotomy certification and supervising students in a clinical setting
- Instilled confidence in students'' abilities to perform venipuncture, capillary puncture, and specimen handling through consistent practice and constructive feedback.
- Developed comprehensive lesson plans, effectively covering all aspects of phlebotomy techniques and best practices.
- Adapted instructional approaches based on diverse student learning styles, ensuring an inclusive classroom environment that met individual needs.
PCT/Phlebotomist
Heavenlyhands Personalcare Facility LLC
01.2019 - Current
- Provide patient care to mental health/Va clients in a personal care area by drawing blood and aiding with ADL's
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Cashier
Murphy's Convenient Store
06.2017 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Medical Assistant
Pediatric Center
12.2023 - 07.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Patient Access Rep
Archbold Medical Center
06.2021 - 05.2023
- Answer office telephones and direct caller appropriately
- Schedule appointments for patients
- Patient registration, check patients in and out at front desk
- Ability to complete daily office tasks in a timely manner
- Effectively communicate with patients taking into consideration their age and level of understanding
- Insurance verification
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
DSC/PCT
Always Caring
05.2021 - 07.2021
- Providing personal care with ADL's, light house keeping and running errands for patients in an in-home setting
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Phlebotomist
Oneblood
05.2020 - 05.2021
- Providing care to clients in a mobile or lab setting, obtaining blood samples and sticking clients who give blood as donation, labeling, inputting information vital signs
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Patient Care Tech.
Colquitt Regional Medical Center
03.2018 - 05.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Education
Phlebotomy Certification - Phlebotomy
Heritage Health Career Center
Albany, GA06.2019
High School Diploma -
Thomas County Central High School
Thomasville, GA05-2016
Skills
- Dependable
- Team Player
- Quick Learner
- Punctual
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Data entry
- Infection control
- Paperwork processing
- Quality control
- Recording data
- Patient preparation
- Syringe method
- Sample storage
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- First Aid Certification – American Red Cross or St John Ambulance.
Timeline
Phlebotomist
OneBlood
07.2024 - Current
Medical Assistant
Pediatric Center
12.2023 - 07.2024
Patient Access Rep
Archbold Medical Center
06.2021 - 05.2023
DSC/PCT
Always Caring
05.2021 - 07.2021
Phlebotomist
Oneblood
05.2020 - 05.2021
Phlebotomist Instructor
Brightbeginnings Training LLLP
01.2020 - Current
PCT/Phlebotomist
Heavenlyhands Personalcare Facility LLC
01.2019 - Current
Patient Care Tech.
Colquitt Regional Medical Center
03.2018 - 05.2020
Cashier
Murphy's Convenient Store
06.2017 - 05.2025
Phlebotomy Certification - Phlebotomy
Heritage Health Career Center
High School Diploma -
Thomas County Central High School
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