Quatrena Young
Capitol Heights,MD
Summary
Patient-focused Certified Nursing Assistant with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, assisting with bathing & tolieting needs, as well as activities of daily living. Demonstrated ability to provide emotional support to patients and families.
Overview
19
19
years of professional experience
Work History
Emergency Communications Specialist
Prince George's County Public Safety Communication
06.2017 - 11.2021
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
Operation/Inventory Specialist
Verizon Wireless
01.2007 - 11.2016
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined store organization for improved efficiency in locating items and fulfilling orders.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Geriatric Nursing Assistant
FutureCare - Pineview Nursing Facility
11.2002 - 11.2004
- Assisted patients with mobility issues, utilizing proper lifting techniques to prevent injuries to them or myself.
- Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
- Delivered high-quality personal hygiene care, including bathing, grooming, and oral care, for improved patient wellbeing.
- Reduced instances of bedsores by regularly repositioning immobile patients according to established guidelines.
- Documented daily observations accurately within medical records systems for comprehensive tracking of patient progress over time.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Certified Nursing Assistant
Dominion Academy Inc
Lanham, MD11.2023
Certified Nursing Assistant / GNA
Americare School of Allied Health
Silver Spring, MD07.2002
High School Diploma -
Central High School
Capitol Heights, MD06.2001
Skills
- Certified Nursing Assistant (CNA)
- Heartsaver CPR AED (CPR AED)
- Empathy and Compassion
- Medical Terminology
- Collecting Vital Signs
- Emergency Response
Timeline
Emergency Communications Specialist
Prince George's County Public Safety Communication
06.2017 - 11.2021
Operation/Inventory Specialist
Verizon Wireless
01.2007 - 11.2016
Geriatric Nursing Assistant
FutureCare - Pineview Nursing Facility
11.2002 - 11.2004
Certified Nursing Assistant
Dominion Academy Inc
Certified Nursing Assistant / GNA
Americare School of Allied Health
High School Diploma -
Central High School
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