Queana Mitchell
Baytown,TX
Overview
9
9
years of professional experience
Work History
Receiving /Sales Associate
Burlington
Baytown, Texas
03.2019
- Utilized customer service skills to make sales and positively engage our customer base.
- Effectively worked in a fast-paced and constantly changing environment
- Worked effectively in a team-oriented environment to meet daily goals and objectives.
- Stocking/Restocking
Customer Service Representatives
TruGreen
02.2025 - 05.2025
- Answering incoming calls and outgoing calls
- Answering customer questions
- Resolving issues
- Providing information about products or services
Call Center Retention Specialist
Legal Shield
03.2024 - 01.2025
- Answering incoming calls and outgoing calls
- Preventing loss and got save
- Add a new service to the plan
Sale Associate
Total By Verizon
08.2023 - 02.2024
- Promotes and sells wireless, products and services
- Helps customers choose the right devices, and plans by assessing their needs
- Provides excellent customer service
Graphic Design
Enliven Creative Group
USVI
06.2021 - 07.2023
- Online information gathering/presentation system.
- Code with new web applications and web design
- Coded in Java using Model-View-Controller architecture.
- Software Development
- Design Web
- Logos, package design, flyers, magazine design, Wireframes
- IOS Development
Front Desk Intern
Pelican Cove Hotel
St. Croix, USVI
05.2016 - 07.2017
- Answering incoming and outgoing calls
- Making Reservations
- Filling Documents
Education
Bachelor of Arts - Graphic Design
Berkeley University
08.2027
Associate of Science - Graphic Design
Rasmussen University
Ocala, Florida02.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Exceptional customer service
- Flexible schedule
- Stocking and receiving
- Client service
- Listening skills
- Excellent people skills
- Friendly and outgoing
- Customer engagement
- Energetic self-starter
- Graphic design
- Logo design
- Image editing
- Adobe creative suite
- Visual design
- Illustration
- Layout design
- Packaging design
- Typography design
- Web design
- Wireframing and prototyping
- Sketching
- Color theory
- Illustration and design
Timeline
Customer Service Representatives
TruGreen
02.2025 - 05.2025
Call Center Retention Specialist
Legal Shield
03.2024 - 01.2025
Sale Associate
Total By Verizon
08.2023 - 02.2024
Graphic Design
Enliven Creative Group
06.2021 - 07.2023
Receiving /Sales Associate
Burlington
03.2019
Front Desk Intern
Pelican Cove Hotel
05.2016 - 07.2017
Bachelor of Arts - Graphic Design
Berkeley University
Associate of Science - Graphic Design
Rasmussen University