Israt H Anonnya
Pleasantville,NJ
Summary
Customer-focused Sales Associate of experience providing high-quality customer service, strengthening brand loyalty, and boosting sales. Specializes in closing and visual merchandising.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate,receiving and Fullfillment
Macy's
Mays Landing, NJ
09.2023 - 04.2024
- Kept informed about new products arriving at the store on a regular basis.
- Assisted customers with finding the right product for their needs.
- Promoted special offers and discounts to encourage additional purchases.
- Participated in team meetings and training sessions.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Retail Sales Associate
Bath & Body Works
Atlantic City , NJ
07.2023 - 04.2024
- Completed transactions in an efficient manner while providing excellent customer service.
- Participated in team meetings and training sessions.
- Organized displays to attract customers and promote sales.
- Assisted customers with finding the right product for their needs.
- Handled customer complaints in a professional manner.
- Inspected purchased items for defects before handing them over to customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Offered suggestions for additional items that may be of interest to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted customers upon entering the store and provided assistance.
- Promoted special offers and discounts to encourage additional purchases.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate Reteil (part-time)
White House Black Market Chico's Corp. Fas
Atlantic City, NJ
01.2022 - 05.2022
- Customer service
- Sales
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate and Stock Replenishment
Coach
Atlantic City, NJ
09.2021 - 01.2022
- Selling support
- Proccessing shipment
- Bagged or packaged purchases and wrapped gifts.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained cleanliness of store environment including floors, windows, displays.
Retail Sales Associate
Dollar Tree
Pleasantville, NJ
05.2021 - 09.2021
- Cashiering
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
BBA - Finance
Ahsanullah University of Science & Technology
Dhaka, Bangladesh09-2019
Skills
- Customer service
- Sales
- Customer care
- Microsoft office
- Inventory management
- Cash handling
- Visual merchandising
- Product knowledge
- Team collaboration
- Attention to detail
- Communication skills
- Display setup
- Cash drawer balancing
- Truck unloading
- FLUENT IN [LANGUAGE]
- Fitting room maintenance
- Store opening and closing
- Reliability and punctuality
- Positive and professional
- Barcode scanning
- Customer follow-up
- Flexible schedule
- Stocking and receiving
- Customer assistance
- Order processing
- Friendly and outgoing
- Dressing room support
Timeline
Retail Sales Associate,receiving and Fullfillment
Macy's
09.2023 - 04.2024
Retail Sales Associate
Bath & Body Works
07.2023 - 04.2024
Sales Associate Reteil (part-time)
White House Black Market Chico's Corp. Fas
01.2022 - 05.2022
Sales Associate and Stock Replenishment
Coach
09.2021 - 01.2022
Retail Sales Associate
Dollar Tree
05.2021 - 09.2021
BBA - Finance
Ahsanullah University of Science & Technology