Quebec Philon
Waynesboro,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability.Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Iqor
12.2020 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Correctional Captain
South Mississippi Correctional Institution
08.2014 - 12.2020
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Caregiver, Special Needs
State School
09.2011 - 01.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Cosmetology -
Final Touch Beauty School
Meridian, MS08.2005
Booker T Washington High School
Tuskegee, AL05.1990
Skills
- Report Generation
- Product Knowledge
- Data Entry
- Complaint Resolution
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteTimeline
Customer Service Representative
Iqor
12.2020 - 07.2023
Correctional Captain
South Mississippi Correctional Institution
08.2014 - 12.2020
Caregiver, Special Needs
State School
09.2011 - 01.2014
Cosmetology -
Final Touch Beauty School
Booker T Washington High School
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