Queeana Green
Atlanta,GA
Summary
Highly motivated and detail-oriented professional seeking a challenging role as a Support Coordinator. Dedicated to providing exceptional support and coordination services to customers, with a strong ability to manage multiple tasks and ensure efficient operations. Proven track record of building strong relationships with customers and team members, and adept at problem-solving and finding innovative solutions. Committed to delivering excellent customer service and exceeding expectations in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Red Coat Agent
Delta Airline
Tallahassee, FL
05.2026 - Current
- Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
- Coordinated boarding processes to optimize efficiency and reduce wait times for travelers.
- Assisted passengers with baggage handling, ensuring compliance with safety regulations.
- Resolved customer inquiries promptly, maintaining a calm and professional demeanor in high-pressure situations.
- Responded to customer requests for products, services, and company information.
- Acted as a liaison between airline personnel and passengers, facilitating clear communication channels during challenging circumstances.
- Improved passenger flow with proactive communication and efficient crowd management techniques.
GATE AGENT
DELTA AIR LINES
Atlanta, GA
12.2023 - 05.2026
- Proficient in using computer systems and software for ticketing and check-in procedures.
- Exceptional interpersonal and communication skills to effectively assist passengers and address their concerns.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Extensive knowledge of airline regulations and procedures, including safety protocols.
- Adhere to airline policies and procedures, including safety regulations, to maintain a safe and secure environment for passengers and employees.
- Recognized in October 2023 as Delta’s top performer and most improved agent for C concourse.
- Recognized in May of 2024 as Delta’s top Agent of the Month.
RAMP AGENT
DELTA AIR LINES
Atlanta, GA
05.2018 - 12.2023
- Ensured prompt and accurate loading and unloading of customer baggage, cargo, freight, and company materials.
- Safely and efficiently guided aircraft in and out of gates, while handling and transferring all ground services.
- Serviced and marshaled aircraft, set up and operated cargo equipment, and observed relevant occupational safety regulations.
- Maintained consistent communication with on-duty marshals, pilots, gate agents, and other ground personnel to ensure on-time arrival and departure.
- Always practiced and maintained health and safety policies procedures to ensure a safe work environment, while adhering to FAA regulations.
Ramp Agent
Delta Airline JFK
Queens, NY
12.2020 - 09.2021
- Operated ground support equipment to ensure timely aircraft servicing.
- Conducted thorough inspections of baggage and cargo for safety compliance.
- Collaborated with team members to maintain efficient ramp operations.
- Assisted in loading and unloading luggage, ensuring proper handling techniques.
- Monitored weather conditions to adapt operational procedures as needed.
- Communicated effectively with flight crews regarding aircraft readiness status.
- Trained new staff on safety protocols and standard operating procedures.
Education
ASSOCIATE OF Dental Assistant -
FORTIS COLLEGE
Smyrna, GAHIGH SCHOOL DIPLOMA - undefined
EAST PAULDING HIGH SCHOOL
Dallas, GASkills
Client Retention
Effective Verbal and Written Communication
Strong Judgment and Decision Making
Efficient Time Management
Exceptional Multitasking Abilities
Accurate Data Entry Skills
Conflict Resolution Expertise
Collaborative Team Player
Maintains Professional Demeanor
Interpersonal Skills
Strong Interpersonal Skills
Proficient in Computer applications
Chairman Club Nominee
Top Agent of the Month
Most improved Agent
Certification
DOT training certification
Timeline
Red Coat Agent
Delta Airline
05.2026 - Current
GATE AGENT
DELTA AIR LINES
12.2023 - 05.2026
Ramp Agent
Delta Airline JFK
12.2020 - 09.2021
RAMP AGENT
DELTA AIR LINES
05.2018 - 12.2023
HIGH SCHOOL DIPLOMA - undefined
EAST PAULDING HIGH SCHOOL
ASSOCIATE OF Dental Assistant -
FORTIS COLLEGE