Gladys Chaidez
Palatine,IL
Summary
At Delta, I excelled as a Red Coat Agent, where my strong work ethic and exceptional problem-solving skills ensured smooth travel experiences for passengers. I specialized in complaint handling and customer service, significantly enhancing traveler satisfaction. My ability to remain calm under pressure and my dedication to continuous improvement in all areas of customer interaction stand out as key achievements.
Overview
26
26
years of professional experience
Work History
Red Coat Agent
Delta
01.1999 - Current
- Contributed to a safe travel environment by adhering strictly to security regulations while executing assigned responsibilities.
- Provided exceptional customer service, creating a positive atmosphere for both travelers and colleagues alike.
- Maintained a calm and professional demeanor during high-pressure situations, resolving issues quickly to minimize delays.
- Delivered exceptional guest assistance during irregular operations, minimizing frustration for affected travelers.
- Participated in ongoing training sessions to stay current on industry best practices.
- Assisted passengers with special needs, accommodating their requirements and ensuring a comfortable travel experience.
- Handled gate announcements clearly and confidently, keeping passengers informed of important updates regarding their flights.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science - Medical Assistant
Westwood College
Rosemont, IL12-2005
High School Diploma -
Proviso West
Hillside, IL01-1998
Skills
- Strong work ethic
- Complaint handling
- Professionalism and poise
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Reliability
- Understanding customer needs
Languages
Spanish
Native or Bilingual
Timeline
Red Coat Agent
Delta
01.1999 - Current
Associate of Science - Medical Assistant
Westwood College
High School Diploma -
Proviso West
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