Jeri Lindsey
Union City,Georgia
Summary
Proven leader at Delta Air Lines, Inc, adept in complaint handling and fostering teamwork. Excelling in high-pressure situations, I significantly enhanced customer satisfaction and team performance. My strong work ethic and problem resolution skills have consistently ensured superior service and operational efficiency.
Overview
39
39
years of professional experience
Work History
Red Coat Agent
Delta Air Lines, Inc
Atlanta, GA
11.2011 - Current
- Balanced multiple priorities simultaneously to provide seamless support during peak travel periods or unexpected disruptions.
- Assisted passengers with special needs, accommodating their requirements and ensuring a comfortable travel experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed lost luggage claims, locating misplaced items swiftly to reduce inconvenience for customers.
Lead Customer Service Agent
Delta Air Lines, Inc
Detroit, MI
09.2006 - 11.2011
- Fostered a positive work environment through effective conflict resolution strategies and open communication among team members.
- Coordinated shift scheduling to ensure adequate staffing levels and minimize overtime expenses while maintaining top-notch customer service.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Red Coat
Delta Air Lines, Inc
Atlanta, GA
06.1985 - 09.2006
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Contributed to a positive work environment, effectively communicating with team members and management to address concerns or share success stories.
Education
Bachelor of Arts - Political Science
Spelman College
Atlanta, GASkills
- Strong Work Ethic
- Complaint Handling
- Professionalism and Poise
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Problem Resolution
Timeline
Red Coat Agent
Delta Air Lines, Inc
11.2011 - Current
Lead Customer Service Agent
Delta Air Lines, Inc
09.2006 - 11.2011
Red Coat
Delta Air Lines, Inc
06.1985 - 09.2006
Bachelor of Arts - Political Science
Spelman College