Awan Beard
Stockbridge,GA
Summary
Dynamic Red Coat Agent at Delta Air Lines, Inc., recognized for exceptional customer service and effective conflict resolution. Proven ability to train staff and ensure compliance with safety protocols, enhancing operational efficiency. Adept at multitasking and maintaining a calm demeanor under pressure, consistently delivering a superior guest experience.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Red Coat Agent
Delta Air Lines, Inc
Atlanta, GA
05.1996 - Current
- Coordinated with team members to maintain on-time flight schedules.
- Monitored safety protocols and compliance during all operational activities.
- Trained new staff on customer service standards and operational procedures.
- Conducted regular equipment checks to ensure readiness for daily operations.
- Served as a point of contact for any complaints or requests from guests.
- Interacted with guests in a friendly manner while providing exceptional customer service experience.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Bartending Certification -
ABC Bartending School
Marietta, GA08-2025
Some College (No Degree) - Information Management
DeVry University
Decatur, GASkills
- Customer service
- Time management
- Conflict resolution
- Training and development
- Strong work ethic
- Complaint handling
- Customer service orientation
- Multitasking capacity
- Policy adherence
- Calm under pressure
Certification
- Bartending mixology
- Beer and wine training
- Respondible serving techniques and Standards
Why Me
- I learn fast and work hard
- My professonal customer service experience has taught me the proper way to deal with customers
- I am very calm in fast paced and stressful situations
References
References available upon request.
Timeline
Red Coat Agent
Delta Air Lines, Inc
05.1996 - Current
Bartending Certification -
ABC Bartending School
Some College (No Degree) - Information Management
DeVry University
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Damien GohierDamien Gohier
Ground Maintenance Mechanic at Delta Air Lines, IncGround Maintenance Mechanic at Delta Air Lines, Inc
CARRINGTON ANOKWURUCARRINGTON ANOKWURU
Co-Op Project Manager SCM at Delta Air Lines, IncCo-Op Project Manager SCM at Delta Air Lines, Inc
Purva PatelPurva Patel
Maintenance Utility Employee at Delta Air Lines, Inc.Maintenance Utility Employee at Delta Air Lines, Inc.
Lamoyne SmithLamoyne Smith
Associate Minister at Fairfield Baptist ChurchAssociate Minister at Fairfield Baptist Church