Queena Dent
Delivery and pick up
Pittsburgh,PA
Summary
Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Delivery Associate
UPS
Pittsburgh, PA
12.2017 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Assisted warehouse personnel in packing orders when necessary.
Education
Associate of Applied Science - Criminal Justice
Point Park University
Pittsburgh, PA06.2010
Associate of Arts - Video Production
The Art Institute of Pittsburgh
Pittsburgh, PA06.2002
Skills
- Quality Assurance
- Mileage Tracking
- Cargo Handling
- GPS Navigation
- Package Scanning
- Dispatch Communication
- Order Verification
- Heavy Hauling
- Safe Driving Record
- Safe Driving
- Local Delivery
Timeline
Delivery Associate
UPS
12.2017 - Current
Associate of Applied Science - Criminal Justice
Point Park University
Associate of Arts - Video Production
The Art Institute of Pittsburgh