Toneshia Bailey
Humble,TX
Summary
Customer-focused professional committed to delivering exceptional service and fostering strong customer relationships. Demonstrated expertise in data entry and money handling, with a proven ability to quickly memorize product details. Eager to leverage exceptional communication and interpersonal skills in a dynamic professional environment.
Overview
11
11
years of professional experience
Work History
Delivery Associate
Amazon / Dewlush Logistics
Spring, TX
09.2025 - Current
- Coordinated timely deliveries to ensure customer satisfaction and adherence to schedules.
- Utilized mobile apps for route optimization, enhancing delivery efficiency.
- Utilized best practices for safe driving and package handling.
Delivery Associate
Amazon Flex
Humble, TX
04.2025 - Current
- Contract Employee Courier
- Schedule pick up blocks
- Pick up packages for delivery at staging location
- Ensure proper delivery by checking Flex app and actual package before delivery
Career Break
VaVa Apparel
Humble, TX
08.2024 - Current
- Created digital artwork for printing tee design
- Placed orders and prepared for delivery and/or shipping
- Inventory management
- Website development
Personnel Screener
Texas Children's Hospital Woodlands
The Woodlands, Texas
02.2023 - 08.2024
- Guide patients and visitors while ensuring proper use of PPE.
- Coordinated EMS transitions for patient discharges within the EC department.
- Monitored adherence to hospital protocols and safety standards within visitor check-in processes.
- Upheld strong customer service standards while completing screenings.
- Verified photo IDs and passports to allow guests passage.
Medical Insurance Representative
IQOR Priority Health
Houston, Texas
08.2021 - 05.2022
- Supported members in configuring their benefits packages throughout open enrollment phase.
- Executed necessary demographic changes swiftly.
- Supplied necessary EOB details upon request.
- Provided guidance to efficiently resolve existing claims.
- Coordinated with the escalation team to assist members requiring help and ensure effective resolutions.
Health Information Management Clerk
Baytown Clinic
Baytown, TX
01.2015 - 08.2020
- Prepared and scanned documents for integration into the electronic health record.
- Indexed digitized images in electronic health records ensuring quality.
- Handled health record adjustments and necessary chart repairs.
- Conducted quality audits to ensure accurate scanning and indexing of medical records.
Education
Medical Assistant - Healthcare
Bryman College
Hayward, CAAssociate of Arts - Health Information Technology
Lonestar College
Houston, TXC.O.C. (Certified Outpatient Coding) - Outpatient Coding
AAPC
Houston, TX11-2024
Skills
- Quality assurance
- Data Analysis
- Effective Communication
- Medical Terminology
- Medical Outpatient Coding (COC)
- EPIC
- High-Quality Customer Service
- Skilled in Microsoft Applications
- Strategic Decision-Making
- Personal Protective Equipment Compliance
- Organized Task Allocation
- Troubleshooting Expertise
- Data Entry
Timeline
Delivery Associate
Amazon / Dewlush Logistics
09.2025 - Current
Delivery Associate
Amazon Flex
04.2025 - Current
Career Break
VaVa Apparel
08.2024 - Current
Personnel Screener
Texas Children's Hospital Woodlands
02.2023 - 08.2024
Medical Insurance Representative
IQOR Priority Health
08.2021 - 05.2022
Health Information Management Clerk
Baytown Clinic
01.2015 - 08.2020
Associate of Arts - Health Information Technology
Lonestar College
C.O.C. (Certified Outpatient Coding) - Outpatient Coding
AAPC
Medical Assistant - Healthcare
Bryman College