Queen Adaugo David
Clinical Mgt / Holistic Nutrition Coach
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EMR.
Committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Patient's referral and scheduling with diagnostic reports, followup care team and Offering strong dedication to informed patient care, administrative excellence and confidentiality.
Conscientious Healthcare professional offering 7 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Well Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Medical Surgical Assistant
Usa Vein Clinics & Vascular Centers
2020.11 - 2023.08
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Explain procedure to patient
- Assess tissue condition, wounds, drainage, and pressure injuries. Cleanse and irrigate wounds and Apply variety of wound dressings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Located, retrieved, sent and scanned medical record data and
- Performed medical records management, including filing, organizing and scanning documents.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Completed clinical procedures and gathered 40 patients data for interpretation by physician.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Handled customer service inquiries in person, via telephone and through email.
- Obtained client medical history, medication information, symptoms, and allergies.
- Provided excellent customer service to patients and medical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Practice Manager of Operations
Rush Capelli Wellness
2018.10 - 2020.10
- Followed up with patient's Pre, Post and New Patient appointments.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Schedules 50 referrals to appropriate diagnostic care center and specialty and followed up with patient.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Consulted with healthcare professionals on business decisions.
- Communicated closely with patients, ensuring medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction. Including exercise depending on their procedures, proper healthy meal.
Health and Nutrition Coach
New York Sports Health Center
2017.05 - 2019.10
- Educated over 70 clients about long-term health benefits of balanced diets and exercise programs.
- Simple blood tests to reveal your levels of vitamins and minerals.
- Prepare weekly meal preps for individual and families.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
- Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
- Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping, and use by other medical professionals.
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
- Planned nutritious meal options for individuals with various health needs for pain and management facility programs and cafeteria menus.
Child Development Associate
Service For Children Therapy
2016.03 - 2017.03
- Observed 18 children to recognize and maintain strong awareness of developmental progress.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Prepared 8 children for success in classroom settings through encouragement and exploration of learning activities.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Conducted child health, sensory and behavioral screenings and prepared observation results.
- Built and maintained strong parent and student relationships.
- Developed and implemented behavior management plans.
Medical Assistant Representative
Dr. Jaipaul Ramkelawan
2015.09 - 2016.01
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught 52 patients about medications, procedures, and care plan instructions.
- Answered 19 telephone calls to offer office information, answer questions, and direct calls to staff.
Regional Sales Manager
Shiseido
2012.06 - 2015.09
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high value of over 55 customers.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Education
Bachelor of Science - Health Sciences
Indiana University - Purdue University Indianapolis
Indianapolis, IN06.2024
Certification - Foods, Nutrition, And Wellness Studies
Institute For Integrative Nutrition
Manhattan, NY03.2021
Associate of Applied Science - Fitness Coach
American Academy of Fitness And Personal Training
Manhattan, NY04.2017
Associate of Applied Science - Medical Assisting
Mandl School
New York, NY04.2013
Skills
- Sterile Procedures and Techniques
- Orthopedic Surgery
- EMR Systems
- Suture and Cast Removal
- Wound Care and Irrigation
- Customer Service
- Monitoring Patient Progress
- Patient Interviews
- Direct Patient Care
- Safety Measures
- Patient Medical Histories
Timeline
Assistant Manager/Medical Surgical Assistant
Usa Vein Clinics & Vascular Centers
2020.11 - 2023.08
Practice Manager of Operations
Rush Capelli Wellness
2018.10 - 2020.10
Health and Nutrition Coach
New York Sports Health Center
2017.05 - 2019.10
Child Development Associate
Service For Children Therapy
2016.03 - 2017.03
Medical Assistant Representative
Dr. Jaipaul Ramkelawan
2015.09 - 2016.01
Regional Sales Manager
Shiseido
2012.06 - 2015.09
Bachelor of Science - Health Sciences
Indiana University - Purdue University Indianapolis
Certification - Foods, Nutrition, And Wellness Studies
Institute For Integrative Nutrition
Associate of Applied Science - Fitness Coach
American Academy of Fitness And Personal Training
Associate of Applied Science - Medical Assisting
Mandl School
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