Queences B. Estrera
San Francisco,Cebu
Summary
Motivated individual with a background in tourism and hospitality. Known for adaptability and teamwork, delivering high customer satisfaction while efficiently managing tasks. Eager to leverage skills in data analysis and visual presentation development to drive business success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business & Accounting
Cebu Technological University - Cebu
San Francisco, Cebu
01.2023 - Current
- Analyzed business processes to identify areas for improvement and efficiency.
- Conducted data analysis to inform decision-making and guide strategic planning.
- Developed visual presentations to communicate findings and recommendations effectively.
- Collected and documented project requirements.
- Developed business requirements documents for software development projects.
Tourism & Hospitality
Cebu Institute of Technology - University
San Francisco, Cebu, Philippines
01.2023 - Current
- Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Addressed customer needs promptly and effectively.
- Organized and prioritized tasks to meet service goals efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
High School Diploma -
Camotes National High School
San Francisco, Cebu05-2023
Dean's List Recipient - Tourism And Hospitality Management
Cebu Technological University
San Francisco, CebuSkills
- Client relationship management
- Visual presentation development
- Microsoft Word, Excel, PowerPoint & Google Workspace
- Customer service skills
- Adaptable and quick learner
- Teamwork and time management skills
- Strong communication skills
Languages
English
Professional
Tagalog
Professional
Bisaya
Full Professional
Certification
Philippine driver’s licenses, issued by the Land Transportation Office (LTO)
Timeline
Business & Accounting
Cebu Technological University - Cebu
01.2023 - Current
Tourism & Hospitality
Cebu Institute of Technology - University
01.2023 - Current
High School Diploma -
Camotes National High School
Dean's List Recipient - Tourism And Hospitality Management
Cebu Technological University