QUEENETTA JONES
Brundidge
Summary
Providing superb customer service to individuals is my top priority in the business field. Throughout the years, I have excelled at assisting customers with their needs and finding solutions to their problems.
Overview
7
7
years of professional experience
Work History
ES REPRESENTATIVE
Eufaula Career Center
02.2023 - Current
- Assist claimants on how to file their unemployment claims.
- Educate claimants on how unemployment operates and what documentation is required to determine their eligibility.
- Clearing identity verifications, fraud score reviews, and updating claimants personal information in their accounts.
- Sending my supervisor end of the week claimant log sheets.
WORK-STUDY ASSISTANT
Troy University
08.2021 - 12.2021
- Provided administrative support by documenting performance reports.
- Sorted, updated employee records, and properly disposed of old ones.
- Worked as an liaison for the dean's office, management department, and the record's office.
CUSTOMER SERVICE REPRESENTATIVE
CGI
11.2017 - 06.2018
- Replied to health insurance questions, and enrolled customers into new health and dental policies.
- Built customer relationships, updated, and maintained customer accounts.
- Identified and addressed policy issues and resolve problems in a timely manner.
ADMINISTRATIVE SECRETARY
City Hall
03.2017 - 08.2017
- Checked and compared documents, forms, applications, or other materials for accuracy, completeness, grammar, and format.
- Collected, sorted, batched, alphabetized, coded, and placed in numerical order various documents for filing, storage, or processing.
- Prepared and processed bills, invoices, receipts, statements, checks, and other financial documents.
Education
MBA - Business Administration
Troy University
Troy, AL07.2024
Bachelor of Science - Business Administration
Troy University
Troy, AL12.2021
Skills
- Client Services
- Goal-oriented mindset
- Attention to Detail
- Customer Support
- Customer Relations
- Organizational Skills
Accomplishments
- While attending Troy University, I was an active member of the Society for Human Resource Management organization.
Timeline
ES REPRESENTATIVE
Eufaula Career Center
02.2023 - Current
WORK-STUDY ASSISTANT
Troy University
08.2021 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
CGI
11.2017 - 06.2018
ADMINISTRATIVE SECRETARY
City Hall
03.2017 - 08.2017
MBA - Business Administration
Troy University
Bachelor of Science - Business Administration
Troy University
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