Queenie Qiaoyi Wen
San Francisco
Summary
Experienced financial systems leader with a proven track record in effectively managing internal accounting processes, enhancing controls, and optimizing system performance. Skilled in all aspects of accounting, including accounts payable and receivable, budget administration, and payroll. Recognized for building and leading high-performing teams, ensuring consistent, accurate, and compliant operations in high-volume environments.
Overview
10
10
years of professional experience
Work History
Assistant property manager/Acting manager when needed
Mercy Housing
01.2019 - Current
- Company Overview: San Francisco
- Coordinates with tenants and third parties to address maintenance and facility need
- Collaborates with property management team to produce advertising and memo materials
- Well communicates and reports to supervisor about the happening in community
- Meets with prospective tenants to show properties, conduct interviews, received rental applications and explain terms of occupancy
- Processes applications and conducts credit checks and repayment set up
- Collects monthly fees and maintains records of payments and rental activity
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Contributes to team efforts by accomplishing related tasks as needed
Piano Instructor
Music Center Studios
11.2014 - Current
- Company Overview: San Francisco
- Teach and introduce students to diverse music styles
- Conducted individual and group music lessons lasting from 30 to 60 minutes each.
- Arranged lessons to accommodate each student's unique goals and interests.
- Enhanced students'' musical skills by providing personalized piano lessons tailored to individual needs.
- Inspired a love of music in students through creative approaches to teaching piano repertoire from various genres and periods.
- Communicated regularly with parents to provide information about children's progress and challenges.
- Fostered a positive learning environment for students by creating engaging activities and maintaining open communication with parents.
- Prepare students for the annual concert and ABRSM examinations
- Developed musical instruction with goal of end-of-term recital performance.
Customer Representative / Office Assistant
Lee, Wong & Leong Insurance, Inc.
06.2016 - 01.2019
- Company Overview: San Francisco
- Provided interpretation in insurance claim process
- Met customer call guidelines for service levels, handle time and productivity.
- Updated the daily paperwork and documents, organized files
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Created and maintained detailed database to develop promotional sales.
- Identified discrepancies and errors in customer accounts.
Education
Tax Credit Specialist -
National Center For Housing Management
02-2024
Certificated Occupancy Specialist -
National Center For Housing Management
01-2021
Certificate -
Vocational Office Training Program
01.2016
Certificate - Hospitality Training
City College of San Francisco
01.2015
BA - Musical Pedagogy
South China Normal University
01.1996
Skills
- Effective Communication Skills
- Financial Transaction Management
- Data Retention Management
- Database Administration
- Efficient Documentation Practices
- Financial Operations Management
- Collaborative Relationship Management
Timeline
Assistant property manager/Acting manager when needed
Mercy Housing
01.2019 - Current
Customer Representative / Office Assistant
Lee, Wong & Leong Insurance, Inc.
06.2016 - 01.2019
Piano Instructor
Music Center Studios
11.2014 - Current
Certificate -
Vocational Office Training Program
Certificate - Hospitality Training
City College of San Francisco
BA - Musical Pedagogy
South China Normal University
Tax Credit Specialist -
National Center For Housing Management
Certificated Occupancy Specialist -
National Center For Housing Management
Music Instruments Performance
- Piano
- Electronic keyboard
- Organ
- Accordion
- Guzheng & Holus (Chinese traditional instruments)
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