Queila Levy Cardoso
Summary
Organized Clinic Secretary known for high productivity and efficient task completion. Possesses specialized skills in patient scheduling, medical record management, and confidential communication handling. Excels in time management, empathy, and problem-solving to enhance office operations and patient care.
Overview
9
9
years of professional experience
Work History
clinic secretary
Brockton Neighborhood Health center
Brockton, Ma
02.2024 - Current
- Check in/ check out patients
- Book, cancel, reschedule appointments
- Answer telephone calls
- Schedule referrals and diagnostics appointments
- Collect copays
- Run revs on insurance in portal’s
Housekeeper
Good Samaritan
Brockton, Ma
11.2019 - 08.2021
- Light cleaning in the living area, including sweeping, vacuuming, dusting, and mopping
- Cleaning the kitchen, appliances, cabinet doors, and sinks
- Cleaning the bathroom, including toilets, mirrors, baths, and showers
- Cleaning interior windows
- Cleaning bed, changing bed linens and making up beds
- Removing garbage
- Check supplies (paper towels, soap, hand sanitizer, toilet paper)
Supervisor
The Maids
Brockton, Ma
11.2018 - 11.2019
- Trains and supervises each Team Member to ensure adherence to quality standards, deadlines, and proper procedures. Corrects errors as necessary.
- Performs one cleaning function (kitchen, bathroom, dusting or vacuuming) and assists with cleaning duties in every home.
- Instructs staff in work policies and procedures and in the use and maintenance of equipment.
- Inspects and maintains the vehicle, supplies, and equipment. Reports any mechanical problems to appropriate staff member.
- Investigates and resolves customer complaints regarding worker performance, services and/or equipment, and takes corrective action.
- Interacts with clients in a positive, professional manner.
Team Member
Burger King
Brockton, Ma
06.2018 - 06.2019
- Greets guests with a smile, receives orders, process payments, and responds appropriately to customer issues
- Verifies the accuracy of guests’ orders
- Prepares and packages food and drink products
- Cleans kitchen area, counters, food preparation areas, and utensils
- Performs duties at multiple workstations (e.g., front counter, Drive-Thru, prep boards, expediter, etc.)
Warehouse Associate
Christmas Tree Shop
Middleboro, Ma
05.2017 - 11.2018
- Picking, packing and shipping products and materials
- Preparing products for transport, review packing
Education
Certificate -
Medical Assistant
Brockton, MA11-2025
High School Diploma -
Liceu Domingos Ramos
Praia-cabo Verde05-2024
Certificate -
Home Health Aide
Brockton, MA07-2019
Ph.D. -
Universidade Intercontinental De Cabo Verde
Praia- Cabo Verde07-2013
Skills
- Appointment scheduling
- Insurance verification
- Time management
- HIPAA compliance
- Strong communication skills
- Interpersonal relationship building
- Patient confidentiality adherence
Timeline
clinic secretary
Brockton Neighborhood Health center
02.2024 - Current
Housekeeper
Good Samaritan
11.2019 - 08.2021
Supervisor
The Maids
11.2018 - 11.2019
Team Member
Burger King
06.2018 - 06.2019
Warehouse Associate
Christmas Tree Shop
05.2017 - 11.2018
Certificate -
Medical Assistant
High School Diploma -
Liceu Domingos Ramos
Certificate -
Home Health Aide
Ph.D. -
Universidade Intercontinental De Cabo Verde