QUELANI QUALLS
Baltimore,Maryland
Summary
Results-oriented Program Manager and Healthcare Administration Professional experienced in optimizing healthcare operations and enhancing service delivery. Achieved effective patient scheduling and care coordination through meticulous management of multidisciplinary communication and compliance with healthcare standards. Focused on delivering quality patient care by maintaining accurate medical documentation and facilitating collaboration among patients, therapists, and healthcare providers.
Overview
1
1
Certification
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Program Manager
SELECT REHABILITATION
Baltimore, Maryland
12.2025 - Current
- Coordinated therapist schedules and patient appointments to enhance delivery of rehabilitation services.
- Coordinate communication among therapists, healthcare providers, facility personnel, and other stakeholders to support patient treatment plans.
- Managed referral documentation and patient scheduling systems to ensure compliance with healthcare documentation standards.
- Monitored scheduling activities and appointment logistics to ensure continuity of patient services.
- Maintain accurate and organized program documentation and patient information to support effective service coordination.
- Facilitated communication between departments to streamline workflow processes.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
Referral Coordinator
Ascension St Agnes
Baltimore
09.2022 - 11.2024
- Coordinated seamless patient referrals between primary care and specialty providers to enhance patient care.
- Collaborated with healthcare teams to ensure accurate and timely referrals, improving patient outcomes.
- Managed scheduling and appointment confirmations for referred patients, reducing wait times and enhancing patient experience.
- Maintained electronic health records and updated patient information promptly.
Physical Therapy Technician
ST. PAUL & BIDDLE MEDICAL ASSOCIATES
Baltimore, Maryland
06.2020 - 08.2022
- Supported physical therapists by preparing treatment areas and ensuring equipment sterilization for safe and effective patient care.
- Coordinated patient appointments and communicated therapy session details and treatment plans to enhance patient understanding and engagement.
- Maintain accurate and organized therapy documentation and patient records.
- Assisted in daily clinical operations to maintain a streamlined and patient-focused treatment environment.
- Performed administrative duties such as scheduling appointments, maintaining records, and ordering supplies.
- Kept accurate documentation of patients' care plans, treatments, and outcomes.
Physical Therapy Aide
TENDER TOUCH REHAB SERVICES, LLC
Baltimore, Maryland
06.2018 - 03.2020
- Assisted therapists with patient rehabilitation exercises and prepared treatment areas to enhance patient care delivery.
- Supported therapists and clinical staff in daily rehabilitation operations and patient-service activities to ensure effective patient support.
- Coordinate therapy schedules and manage appointment flow to improve clinic workflow and operational efficiency.
- Maintain organized patient documentation and medical records to facilitate accurate and timely information retrieval.
- Documented patient progress and reported changes to the therapy team promptly.
- Educated patients on rehabilitation techniques and home exercise programs effectively.
Rehab Technician
ULTIMATE THERAPY
Baltimore, Maryland
02.2016 - 11.2018
- Supported therapists in patient care and activities of daily living (ADLs) to enhance patient rehabilitation outcomes.
- Coordinated patient scheduling and maintained organized documentation to ensure efficient therapy services.
- Coordinated patient scheduling and maintained accurate filing and documentation for therapy services.
- Facilitated daily therapy operations and assisted therapists in delivering high-quality patient care.
- Handled phone inquiries to provide information and support for scheduling appointments., copied documents and updated schedule boards.
Education
Associate of Science - Health Administration
COMMUNITY COLLEGE OF BALTIMORE COUNTY
BaltimoreHigh School Diploma - General Education
HOPE ACADEMY CHARTER SCHOOL
Kansas City, MO 08.2010 - 06.2014
Skills
- Patient and Care Coordination
- Referral Management
- Appointment Patient engagement
- Schedule coordination
- Care Coordination
- Treatment Plan Coordination
- Electronic Medical Records (EMR)
- Records management
- HIPAA Compliance
- Program & Operations Coordination
- Healthcare Administration
- Calendar and Workflow Management
- Care Coordination
Certification
- First Aid Certification, 2023-2025
- CPR Certification, 2023-2024
Timeline
Program Manager
SELECT REHABILITATION
12.2025 - Current
Referral Coordinator
Ascension St Agnes
09.2022 - 11.2024
Physical Therapy Technician
ST. PAUL & BIDDLE MEDICAL ASSOCIATES
06.2020 - 08.2022
Physical Therapy Aide
TENDER TOUCH REHAB SERVICES, LLC
06.2018 - 03.2020
Rehab Technician
ULTIMATE THERAPY
02.2016 - 11.2018
High School Diploma - General Education
HOPE ACADEMY CHARTER SCHOOL
08.2010 - 06.2014
Associate of Science - Health Administration
COMMUNITY COLLEGE OF BALTIMORE COUNTY