QUENIELYN LAUREANO
MALALAG, PH,CO
Summary
Dynamic and results-oriented professional with a proven track record in customer service and public speaking, honed at The Eliot Hotel and Made Simple Restaurant. Excelled in fast-paced environments through effective multitasking and innovative problem-solving. Demonstrated a quick learning ability, significantly enhancing tour quality and visitor satisfaction at Galvez All-In Travel.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FRONT OFFICE
THE ELIOT HOTEL
03.2024 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
HOSTESS/ RECEPTIONEST
MADE SIMPLE RESTAURANT
09.2022 - 09.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
TOUR GUIDE INTERN
GALVEZ ALL-IN TRAVEL
02.2022 - 05.2022
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Education
Bachelor of Science - TOURISM MANAGEMENT
UNIVERSITY OF MINDANAO DIGOS COLLEGE
DIGOS CITY, PHILIPPINES05-2022
Skills
- Customer service
- Public speaking
- Quick learner
- Effective multitasking
Accomplishments
- Achieved skills in different departments by completing the tasks in Housekeeping, Front desk, and Front office with accuracy and efficiency.
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
Languages
English
Timeline
FRONT OFFICE
THE ELIOT HOTEL
03.2024 - 03.2025
HOSTESS/ RECEPTIONEST
MADE SIMPLE RESTAURANT
09.2022 - 09.2023
TOUR GUIDE INTERN
GALVEZ ALL-IN TRAVEL
02.2022 - 05.2022
Bachelor of Science - TOURISM MANAGEMENT
UNIVERSITY OF MINDANAO DIGOS COLLEGE
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