QUENION THOMAS
Austin,TX
Summary
Experienced and dedicated professional with a proven ability to foster positive client relationships in order to achieve important business goals. With over 10 years of outstanding customer service, I am eager to utilize my skills as an Office Manager to deliver superior communication, sales, and customer service in your organization. Recognized for my strong work ethic, reliability, and focus on objectives, I am committed to leveraging my expertise to provide exceptional service and attain optimal results.
Overview
13
13
years of professional experience
Work History
Office Manager
Budget Optical
Killeen, TX
10.2015 - Current
- Drive optical sales through engagement with customers, suggestive selling, and sharing product knowledge
- Performs administrative duties, such as managing prescriptions, customer records and insurance
- Trains incoming staff on work section operations
- Provides specialized recommendations on frames or lenses coatings that suit the customer's style, face, and preference
- Educates customers on how to wear and maintain glasses
- Maintains and submits equipment repair work orders
- Repairs frames and lenses
- Provides exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Optician
Texas State Optical
Temple, TX
09.2011 - 10.2015
- Obtains and fills opthalmic eyeglass prescriptions written by optometrists and ophthalmologists
- Records customer information and measurements of the ocular area
- Provides recommendations on frames or contact lenses that suit the customer's style, face, and specifications
- Provides friendly customer service at prescription drop-off and pick- up counters
- Used prescription input software to accurately submit work orders for and dispense prescriptions
- Uses specialized equipment, such as calipers, lensometers, and lens gauges
- Repaired broken frames
- Created work orders for lab technicians to ensure delivery of the proper lenses
- Educates customers on how to wear and maintain glasses and contact lenses
Education
Kinesiology
Odessa College
Odessa, TXSkills
- Effective Client Relationship Management
- Strong interpersonal and communication skills
- Inventory Management
- Strong Organizational Abilities
- Product and service knowledge
- Upselling Techniques
Timeline
Office Manager
Budget Optical
10.2015 - Current
Optician
Texas State Optical
09.2011 - 10.2015
Kinesiology
Odessa College