Quentel Lewis
North Charleston,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Marketing Development Rep
Blackbaud
06.2023 - Current
- Conducted lead outreach through Salesforce, educating potential customers on business solutions
- Cross-collaborated with Account Managers to develop marketing strategies, contributing to the Sales Pipeline.
- Greeted customers and responded to inquiries in a timely manner per SLA.
- Collaborated with sales, marketing operations, and product development, to develop strategies when a new Opportunity occurred to ensure customer optimization.
- Closed/Won 250k Annual Recurring Revenue in Q3 from upselling Opportunities.
Platform Solution Specialist
Benefitfocus
10.2021 - 11.2022
- Managed and troubleshooted tier 2 cases for clients using SQL and Jira, ensuring platform efficiency
- Analyzing and designing policies for various solutions, including Identity Services, Firewalls, Visibility Solutions, and Cloud-based solutions.
- Configured benefit platforms during Open Enrollment, maintaining HIPAA compliance.
- Performed troubleshooting activities to identify root cause of customer issues and implemented corrective action plans to resolve them.
- Proactively supported clients, when platform were having issues and anticipated their needs, and delivering timely and effective solutions.
Manufacturing Tech II
Alcami
07.2019 - 10.2021
- Managed and trained an 8-person team on production efficiency and safety
- Performed tests on equipment and maintained real-time documentation for compliance
- Scheduled manufacturing equipment maintenance and adhered to checklist requirements.
Wind Turbine Tech II
General Electric
07.2018 - 07.2019
- Maintained and repaired turbine electrical systems, supervised and trained new hires
- Provided updates for sites with 500+ wind turbines, supported issue resolution for remote operations center.
Development Tech II
Mayne Pharma
03.2016 - 07.2018
- Oversaw manufacturing of Parental Drug products for clinical trials, ensuring compliance with SOPs.
Education
[Degree Pursued or Completed], Google Cybersecurity Course -
[Your University or Institution, if applicable]
Skills
- Team Member Motivation
- Proficient in Salesforce
- Effective Customer Upselling
- Customer Presentations
- Problem Solving
- Client Relations
- Customer Advocacy
- Customer Relationship Building
Certification
- Tech Sales, 12/2021, 01/2022
- Salesforce Administrator, 09/2023, Present
Additional Information
Currently pursuing the Google Cybersecurity Course to deepen knowledge and skills in cybersecurity.
Projects
[Include any relevant projects, especially those related to cybersecurity or automation.]
References
References available upon request.
Timeline
Marketing Development Rep
Blackbaud
06.2023 - Current
Platform Solution Specialist
Benefitfocus
10.2021 - 11.2022
Manufacturing Tech II
Alcami
07.2019 - 10.2021
Wind Turbine Tech II
General Electric
07.2018 - 07.2019
Development Tech II
Mayne Pharma
03.2016 - 07.2018
[Degree Pursued or Completed], Google Cybersecurity Course -
[Your University or Institution, if applicable]
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