Quentin Burns
Naples,FL
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
15
15
years of professional experience
Work History
Community Service Technician
Florida SouthWestern State College
08.2008 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
Education
Bachelor of Science - Operations Management And Supervision
Florida SouthWestern State College
Fort Myers, FL12.2018
Skills
- Customer Service
- Issue Analysis
- Operations Monitoring
- Customer Interaction
- Multitasking and Organization
- System Tests
- Team Training
- Works Well Under Pressure
- Written/Verbal Communication
- Customer Rapport
- Relationship Building
- Documentation and Reporting
A teacher of the scriptures. Life learner and reader. Outdoor activities/sports.
I serve as a bible teacher at the Tree of Life Church, Man in the Mirror Men's Fellowship, and Life Relaunch Men's Events.I love reading or listening to audiobooks. The YMCA of Naples is one of my favorite places to workout.
Timeline
Community Service Technician
Florida SouthWestern State College
08.2008 - Current
Bachelor of Science - Operations Management And Supervision
Florida SouthWestern State College
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