Quentin C. Durham
Oxon Hill,MD
Overview
36
36
years of professional experience
Work History
Audiovisual (A/V) Technician
Accelerated Solutions, INC (ASI)
08.2025 - Current
- Operate and maintain Department of Education Video Teleconference (VTC) equipment and oversee events in the building’s main auditorium.
- Provide support and training for VTC equipment when needed
Response Management Team Senior Analyst
GDIT
01.2024 - 08.2025
- Monitor ticketing systems, troubleshoot IT related issues for the end user and provide weekly and monthly reports for all response support teams and equipment for USAID BHA contract.
- Oversee Operations Centers (onsite) and Combatant Command Center systems (remote), Disaster Responses and Teams deployed on disaster responses (international).
- Configure, Deploy and Track RSA Tokens. Assist clients with instructions on how to connect to networks.
- Monitor system health on internationally deployed systems. Provide weekly and monthly reports to senior management.
Desktop Support Supervisor
Arbola
05.2013 - 01.2024
- Monitor Work order ticketing systems and provide weekly and monthly reports for desktop support team for USAID contract.
- Supervise Team of 7 Technicians in support of BHA Contract for USAID.
- Image, maintain and deploy computers for the client using Active Directory and SCCM.
- Troubleshoot IT issues for end user support and report anomalies to upper management.
- Produce reports for Velocity Badging System and Combatant Command Centers systems.
- Travel to and provide onsite support to international and overseas locations.
- Traveled to and provided onsite support to Lusaka, Zambia for major renovation project.
- Act as an IT Consultant representing Management / Chief Information Office for Bureau of Humanitarian Assistance as primary contact.
Asset Management Team Manager/IT Analyst
CSC
06.2010 - 05.2013
- Provide VIP technical support to the end user for troubleshooting issues, one on one training on new equipment / applications, hardware repairs.
- Image / configure / deploy desktops, laptops, iPhones and VOIP desk phones.
- Asset tracking support for Agency IT equipment and provided weekly reports.
- Receive, ship, inventory, barcode and repair all IT equipment.
Field Communications Officer
EDO
05.2008 - 05.2010
- Deployed on DART (Disaster Assistance Response Team) to Tbilisi, Georgia from August – September 2008 to aid country after Russian bombings (Georgian-Russo War).
- Deployed on DART to Port-au-Prince, Haiti from January – February 2010 to aid country after catastrophic Earthquake.
- Deployed to Costa Rica to provide onsite technical support in 2009.
- Maintenance and technical support on portable satellite terminals and phones, laptops, cell phones, portable cameras, handheld / vehicle mounted GPS and radio units.
- Provided field training as needed.
Lead Network Infrastructure Technician
Getronics - Digitalnet
05.1997 - 05.2008
- Implement and maintain Cisco switches and routers for the Network Server Farm.
- Monitor Work order ticketing systems and provide weekly and monthly reports for Network Operations Center team for Treasury contract.
- Install fiber optic / CAT 5e and CAT 6 cabling.
- Connect systems to the Treasury Network and test internal and external connectivity.
- Monitor networks using Tivoli and Cisco Works and provide weekly status reports.
Sergeant (E5), Mobile Comms Team Crew Chief 31F
USARMY / Maryland National Guard
06.1990 - 10.1998
- Active Duty US ARMY 6 years / Maryland ARMY National Guard 3 years.
- Duty stations included the Middle East; Europe; Fort Hood, Texas; Augusta, Georgia.
- Served and provided communications support in Operations Desert Shield, Desert Storm and Provide Comfort in The Persian Gulf War.
- Provided training and communications support for the US Battle Lab for US Army.
- Provided training to soldiers and officers on mobile telecommunications equipment.
- Served on Recruitment Team for Maryland National Guard.
Timeline
Audiovisual (A/V) Technician
Accelerated Solutions, INC (ASI)
08.2025 - Current
Response Management Team Senior Analyst
GDIT
01.2024 - 08.2025
Desktop Support Supervisor
Arbola
05.2013 - 01.2024
Asset Management Team Manager/IT Analyst
CSC
06.2010 - 05.2013
Field Communications Officer
EDO
05.2008 - 05.2010
Lead Network Infrastructure Technician
Getronics - Digitalnet
05.1997 - 05.2008
Sergeant (E5), Mobile Comms Team Crew Chief 31F
USARMY / Maryland National Guard
06.1990 - 10.1998