Quentin D. Harris
Mableton,GA
Summary
Customer and employee experience leader prepared to elevate service standards and drive customer loyalty. Known for keen sense of strategy and ability to implement impactful customer-focused initiatives. Team-oriented with strong emphasis on collaboration and achieving tangible results. Adaptable and dependable, skilled in effective communication and servant leadership.
Overview
10
10
years of professional experience
Work History
General Manager - Cabin Experience
ATL
Atlanta, GA, USA
06.2025 - Current
- Leading a cross-functional team of +2K employees (26% of total ATL ACS EE population) to continuously improve operational efficiency and customer experience at the busiest hub
- Sustained and enhanced strategic initiatives to reduce total number of recordable injuries by ~30% YoY in 2025
General Manager - Employee Engagement
ACS, Cargo Ops, GSE & Clean
Atlanta, GA
04.2022 - 05.2025
- Directed people and culture-focused strategies to enhance leader and frontline employee experience for largest division at DL
- Promoted record participation and analyzed people metrics to drive data-informed decisions and improve overall morale; ensuring incremental improvement each year - at least +1 pt increase YoY from '22 to '25 (EE) and 3 pts increase over the same time (DEI)
Regional Manager - East Region
Global Cleanliness
Atlanta, GA
12.2020 - 03.2022
- Led change initiatives requiring alignment and influence across several stations during the COVID-19 pandemic
- Supported long-term station and departmental planning, including infrastructure, workforce and inventory management considerations
Station Manager
OAK
Oakland, CA, USA
02.2019 - 11.2020
Centralized Bidding Team - Resource Planning
ACS Domestic Stations
Atlanta, GA
05.2020 - 09.2020
- Learned and adapted quickly to new technology and software applications in a concerted effort to centralize Resource Support/Planning during COVID-19 pandemic.
Employee Engagement & Communications
ACS Domestic Stations
Atlanta, GA
07.2018 - 01.2019
- Increased divisional SkyHub enrollment by +25% YoY and developed a fair/consistent VELVET selection process.
Above Wing Operations Service Manager
DEN
Denver, CO, USA
11.2017 - 01.2019
Below Wing Operations Service Manager
MCI
Kansas City, MO, USA
11.2016 - 10.2017
Red Coat
ATL
Atlanta, GA
04.2016 - 10.2016
Education
Bachelor of Science - Business Management, Communications Minor
Clemson University
Clemson, SC08-2010
Skills
- Frontline Leadership and Team Building
- Relationship Building
- Labor Cost Controls
- Performance Analysis
- Problem Resolution
- Operations Management
Timeline
General Manager - Cabin Experience
ATL
06.2025 - Current
General Manager - Employee Engagement
ACS, Cargo Ops, GSE & Clean
04.2022 - 05.2025
Regional Manager - East Region
Global Cleanliness
12.2020 - 03.2022
Centralized Bidding Team - Resource Planning
ACS Domestic Stations
05.2020 - 09.2020
Station Manager
OAK
02.2019 - 11.2020
Employee Engagement & Communications
ACS Domestic Stations
07.2018 - 01.2019
Above Wing Operations Service Manager
DEN
11.2017 - 01.2019
Below Wing Operations Service Manager
MCI
11.2016 - 10.2017
Red Coat
ATL
04.2016 - 10.2016
Bachelor of Science - Business Management, Communications Minor
Clemson University