SUZANNE BROWN
Atlanta,GA
Summary
Dedicated Administrator and Customer Service professional with knowledge of service delivery and proven multitasking abilities. Dependable and quick-learning team player with communication and organization skills. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
CABIN EXPERIENCE
Delta Air Lines
Atlanta
09.2022 - Current
- Communicated effectively with other team members, clients, and passengers to ensure efficiency and customer satisfaction
- Worked independently and as a part of a team: adapted to varying work schedules and collaborated effectively with colleagues to achieve common goals
- Ability to work effectively in a fast-paced and demanding environment
- Perform aircraft security inspections by regulatory requirements.
PROPERTY ADMINISTRATOR
Cushman & Wakefield
Atlanta
05.2022 - 08.2022
- Provide administrative support and process invoices in property management software Yardi, Nexus and MRI
- Fostered positive relationships with tenants through effective communication and resolved inquiries and concerns promptly and professionally with a solution-oriented approach
- Ensured property operations adhered to legal requirements and industry standards
- Coordinated with vendors and contractors to execute maintenance projects and renovations.
CUSTOMER SERVICE REPRESENTATIVE
Randstad Staffing
Decatur
08.2021 - 04.2022
- Answered constant flow of customer calls with minimal wait times
- Proactively anticipate customer needs and preferences to provide personalized assistance and enhance overall satisfaction
- Skilled in active listening, conflict solution, and diffusing tense situations to ensure positive customer interactions
- Collaborated with cross-functional teams, technical support, and operations, to address customer needs and resolve issues efficiently.
EXECUTIVE ADMINISTRATIVE ASSISTANT On-call CONTRACTOR
Randstad Staffing
Atlanta
09.2019 - 07.2021
- Organize, respond, and update Deputy’s and executive emails, schedules, and prepare meeting agendas
- Handle sensitive information and maintain confidentiality with discretion and professionalism
- Manage multiple tasks and priorities efficiently, ensuring deadlines are met and objectives are achieved
- Utilize various software and tools, including Microsoft Office Suite and calendar management systems, to support executive tasks.
FACILITIES COORDINATOR, SR. ADMINISTRATIVE ASSISTANT
Walter P Moore
Atlanta
05.2017 - 08.2019
- Communicate with Facilities Planner and facility teams, and vendors regarding upcoming repairs and projects to create an efficient work environment
- Maintain floor plans, accounts for new and separated employees, leases, parking, and managed account payables
- Assist Facilities Planner in project implementation, materials procurement, contract preparation and scheduling
- Managed minor appliance issues and scheduled repairs
- Served as point of contact for internal and external customers seeking support and information
- Coordinated office activities and public events.
Education
Bachelor of Science - Public Health
Georgia State University
05.2023
Associate of Science - Health Administration
Georgia State University
12.2018
Skills
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Time Management
- Microsoft Office Suite
- Exceptional customer service and support
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Excellent Attention to Detail
- Teamwork and Collaboration
- Adherence to high customer service standards
Timeline
CABIN EXPERIENCE
Delta Air Lines
09.2022 - Current
PROPERTY ADMINISTRATOR
Cushman & Wakefield
05.2022 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE
Randstad Staffing
08.2021 - 04.2022
EXECUTIVE ADMINISTRATIVE ASSISTANT On-call CONTRACTOR
Randstad Staffing
09.2019 - 07.2021
FACILITIES COORDINATOR, SR. ADMINISTRATIVE ASSISTANT
Walter P Moore
05.2017 - 08.2019
Bachelor of Science - Public Health
Georgia State University
Associate of Science - Health Administration
Georgia State University