Quentin Ferguson
Smyrna,DE
Summary
Proactive and goal-oriented professional with excellent problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Systems & Quality Assurance Operations Manager
Sam's Club e-Commerce
09.2020 - Current
- Company Overview: Fulfillment Center - Swedesboro, NJ
- Verified compliance with applicable performance metrics and compatibility expectations
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
- Maintain facility's hardware and software through routine weekly, months, and quarter maintenance programs
- Responsible for scheduling outages, facility hardware refresh, quality assurance & system's projects
- Partner with facility's senior leadership to maintain the building's P&L through check transmittal and ordering of hardware as needed
- Responsible for maintaining facilities AD group
- Responsible for logging and monitoring services tickets through corporate tickets application
- Auditing and assessment of facility's IT Infrastructure monthly and Quarterly
- Meet Quality Assurance goals weekly, monthly and Quarterly
- Identified needed business improvements and determined appropriate systems required to implement solutions
- Resolved malfunctions with systems and programs through troubleshooting
- Created and maintained standard operating procedures governing system functions and features
- Collected, defined and analyzed business requirements
- Investigated and addressed system issues to enhance usability and improve functionality
- Helped deploy system enhancements to improve field operations
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Consolidated business rules for system enhancements
- Developed flowcharts and diagrams to describe and lay out logical operational steps
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions
- Checked for accuracy and functionality during implementation of new systems
- Fulfillment Center - Swedesboro, NJ
Walmart Performance System Lead
Wal-Mart Distribution Center
01.2018 - 04.2020
- Company Overview: Smyrna, DE
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
- Decreased product defects 20% by implementing quality assurance guidelines
- Implemented long-term growth initiatives by developing KPI's and Process Improvement strategies
- Gathered, organized and input information into digital database
- Generated reports detailing findings and recommendations
- Educated staff on organizational mission and goals to help employees achieve success
- Coached staff on daily performance and conducted evaluations to constructively address concerns
- Developed and updated tracking spreadsheets using Lean Principles
- Identified objectives of Walmart by analyzing feedback, observing consumers and collecting surveys
- Smyrna, DE
Education
Bachelor of Science - Cloud Computing & Solutions
Purdue Global University
West Lafayette, IN08.2023
Bachelor of Science - Cybersecurity
Bellevue University
Bellevue, NE10.2020
Bachelor of Science - Business Management Information Systems
Delaware State University
Dover, DE05.2012
Skills
- Work Planning and Prioritization
- Quality Standards Determination
- Verbal and Written Communication
- Attention to Detail
- Knowledge of NIST
- Policy Reinforcement
- Knowledge of Auditing Systems
- Budget Management
- Quality Control
- Cause and Effect Analysis
- Lean Manufacturing Methodologies
- Risk and Mitigation Analysis
- Process Analysis
- Internal Audits
- Agile Methodology
- Total Quality Management
- Systems Development
- Maintaining Quality Assurance Standards
- Software QA Knowledge
- Quality Assurance Evaluation
- Quality Assurance Inspections
- Predictive and Preventive Maintenance
- High Tolerance Measurement
- Performance monitoring
- Incidents management
- Performance reporting
- Complex problems analysis
- Performance evaluations
- Policies and procedures implementation
- Budget development and management
- Project planning and development
- Data management
- Capital investment planning
- Logistics oversight
- Budgeting and forecasting
- Systems implementation
- Risk management
- Regulatory compliance
- Maintaining compliance
- KPI tracking
- Planning and implementation
- Cost reduction strategies
Careerreferences
- Michael Parson, 302-482-5665
- Sergio Rangel, 281-701-0452
Timeline
Systems & Quality Assurance Operations Manager
Sam's Club e-Commerce
09.2020 - Current
Walmart Performance System Lead
Wal-Mart Distribution Center
01.2018 - 04.2020
Bachelor of Science - Cybersecurity
Bellevue University
Bachelor of Science - Business Management Information Systems
Delaware State University
Bachelor of Science - Cloud Computing & Solutions
Purdue Global University
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