QUENTIN FLORENTINA
Atlanta
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
10
10
years of professional experience
Work History
Click List Lead
Kroger
Atlanta, GA
08.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Amazon Flex Associate
Amazon
Atlanta, GA
06.2023 - 07.2023
- Operated material handling equipment to ensure efficient movement of inventory within warehouse.
- Maintained accuracy in order fulfillment by verifying product counts and quality before shipment.
- Collaborated with team members to streamline sorting processes, enhancing overall workflow efficiency.
- Assisted in training new associates on safety procedures and operational best practices.
Jewelry Sales Associate
Dillards Department Store
Atlanta, GA
08.2021 - 05.2023
- Provided exceptional customer service, enhancing client relationships and fostering repeat business.
- Assisted customers in selecting jewelry, ensuring a personalized shopping experience tailored to individual preferences.
- Maintained up-to-date knowledge of current trends and product offerings to effectively educate clients on merchandise.
- Handled cash transactions accurately, contributing to seamless sales operations and financial accountability.
Tech Team Leader
Target
Atlanta, GA
08.2020 - 01.2021
- Lead and coach the tech team to ensure everyone is on track to meet their monthly sales goals of opening 15 accounts per week.
- Communicate and plan with team members for weekly work schedules
- Interview potential candidates and onboard new team members
- Ensure customers are consistently getting excellent service
- Implemented upselling techniques that contributed to increased sales and customer satisfaction.
Shift Leader
Dunkin Donuts
Atlanta, GA
08.2015 - 12.2019
- Lead a crew of 5+ during peak business hours
- Drive sales by providing great customer service making our location the highest grossing in the state of Georgia.
- Trained new employees to use our POS system and proper cash handling techniques and make great coffee!
Education
A.S. - Kinesiology
Georgia State University
Atlanta, GA09.2024
Bachelor of Science - Personal Training
Georgia State University
Atlanta, GA12-2026
Skills
- Proficient in all Microsoft Suite products
- Active listener
- Excellent communication skills
- Problem solver
- Analytical skills
- Inventory management
- Reporting and documenting
- Customer service
- Time management
- Organizational skills
- Attention to detail
- Teamwork and collaboration
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Hiking
- Food Tourism
- Road Trips
- Homelessness Outreach
- Gym Workouts
- High-Intensity Interval Training
- Team Sports
Timeline
Click List Lead
Kroger
08.2023 - Current
Amazon Flex Associate
Amazon
06.2023 - 07.2023
Jewelry Sales Associate
Dillards Department Store
08.2021 - 05.2023
Tech Team Leader
Target
08.2020 - 01.2021
Shift Leader
Dunkin Donuts
08.2015 - 12.2019
A.S. - Kinesiology
Georgia State University
Bachelor of Science - Personal Training
Georgia State University