Quentin Hatten
Robersonville,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Evening Manager
Food Lion Grocery
2023.11 - Current
- Maintained clean and organized store environment, contributing to a positive customer experience.
- Collaborated with other managers to develop strategies for improving overall store performance.
- Provided excellent customer service, leading by example for team members to follow.
- Developed strong relationships with vendors, negotiating better pricing options for products and services.
- Managed 20 employees in delivering smooth, productive night shift operations.
Bus Driver, Custodian
Pitt County Schools
2012.09 - 2016.11
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Staff Member
Boys & Girls Club of Coastal Plain
2016.06 - 2016.08
- Helped students explore concepts with engaging, learning-focused activities.
- Established positive classroom environment by implementing effective classroom management techniques and fostering mutual respect among students.
- Improved student reading comprehension through incorporation of engaging literature selections and focused teaching strategies.
Custodian
Alliance Ones/St Moritz
2015.02 - 2015.04
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Cashier, Bookkeeper, Piedmont Natural Gas Agent, Western Union Agent, LTS Agent
Piggly Wiggly of Farmville
2009.06 - 2012.11
- Informed customers of policies and procedures.
- Maintained accurate records of customers communications, transactions, policies, and other relevant documentation for seamless operations within agency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Education
Certificate - Medical Office Administration
Beaufort County Community College
Washington, NC07.2024
Certificate - Criminal Justice
Beaufort County Community College
Washington, NC05.2023
Certificate - Business Administration
Beaufort County Community College
Washington, NC05.2022
Preaching Certificate - Bible Studies
Life Changing Preaching Institute
Farmville, NC06.2016
No Degree - Computer Engineering Technology
Pitt Community College
Winterville, NC05.2016
High School Diploma -
Farmville Central High School
Farmville, NC06.2012
Skills
- People Management
- Retail transactions processing
- Retail Operations
- Time management expertise
- Customer service focus
- Budgeting and financial management
- Employee Scheduling
- Retail Store Operations
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe Driving Practices
- Verbal and written communication
Volunteer Experience
Boys & Girls Club, 2006-2009
References
- Chavon Bryant, Greenville, NC, 252-227-5683
- Jasmine Atkins, Greenville, NC, 252-412-4604
- Lynette Chappel, Farmville, NC , 252-315-3621
Certification
- ServSafe Manager Certification
- Commercial Driver's License (CDL) - NC Department of Motor Vehicles.
Timeline
Evening Manager
Food Lion Grocery
2023.11 - Current
Staff Member
Boys & Girls Club of Coastal Plain
2016.06 - 2016.08
Custodian
Alliance Ones/St Moritz
2015.02 - 2015.04
Bus Driver, Custodian
Pitt County Schools
2012.09 - 2016.11
Cashier, Bookkeeper, Piedmont Natural Gas Agent, Western Union Agent, LTS Agent
Piggly Wiggly of Farmville
2009.06 - 2012.11
Certificate - Medical Office Administration
Beaufort County Community College
Certificate - Criminal Justice
Beaufort County Community College
Certificate - Business Administration
Beaufort County Community College
Preaching Certificate - Bible Studies
Life Changing Preaching Institute
No Degree - Computer Engineering Technology
Pitt Community College
High School Diploma -
Farmville Central High School
- ServSafe Manager Certification
- Commercial Driver's License (CDL) - NC Department of Motor Vehicles.
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