Summary
Overview
Work History
Education
Skills
Timeline
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Quentin Hooper

Houston

Summary

Dynamic technician with proven expertise at Amazon, recognized for enhancing customer satisfaction through effective troubleshooting and rapid repairs. Demonstrated strong attention to detail and excellent communication skills while training new team members and maintaining safety standards. Proficient in maintenance and repairs, consistently delivering high-quality support in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Technician

Amazon
07.2021 - 06.2023
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Technician

Amazon
07.2021 - 05.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Loader and Unloader

FedEx
05.2017 - 06.2021
  • Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.

Education

Houston Can Academy
Houston, TX

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Maintenance and repairs
  • Installation and repair

Timeline

Technician

Amazon
07.2021 - 06.2023

Technician

Amazon
07.2021 - 05.2023

Loader and Unloader

FedEx
05.2017 - 06.2021

Houston Can Academy

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Quentin Hooper