Quentin Ivey
Phoenix,AZ
Summary
Proven leader in business development and customer relationship management, I excelled at Guidance With Authority by driving 25% new business sales through expert lead generation and strategic relationship building. Leveraging decision-making and process improvement skills, I consistently exceeded performance goals, fostering growth and client retention.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Guidance With Authority
Chandler, AZ
02.2024 - 07.2024
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Responsible for small team of 10 customer service representatives who make 75+ outbound prospecting calls.
- Work together with management to obtain and identify new warm leads on a bi-weekly basis.
- Responsible for maintaining 25% of new business sales
- Perform coachings, 1 on 1 trainings and career planning with agents.
- Work together with management on bonus and incentive plans for CSR representatives
Senior Executive Processor Team Lead
Cognizant Technologies
Scottsdale, AZ
10.2022 - 02.2024
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Managed a team of 15-30 associates with daily operations in Customer Success department for an autonomous driving company.
- Collaborated with multiple teams for decision making and applied judgment to processes and situations.
- Developed and maintained project plans, in conjunction with the project team, to meet milestones and completion dates. Kept project progress well monitored, proactively overcame project challenges, and mitigated risks. Ensured project team members met assigned project deliverables and deadlines.
- Conducted in-depth reviews and analyzed data from reports to deliver observations, detail changes, and identify the root cause.
- Managing the schedule and delegating tasks to team members. Overlooking and ensuring a smooth workflow.
- Teaching strategies and techniques to optimize performance. Identifying players' strengths and positioning players in the team accordingly. Spotting weaknesses and helping players address them. Building strong programs and training techniques.
Project Technical Manager
Genesis10
Scottsdale, AZ
01.2022 - 10.2022
- Liaised between business and technology units to manage delivery schedules for applications.
- Developed suggestions for technical process improvements to optimize resources.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Identified potential risks and developed contingency plans for project technical management
- Trained and coached 20+ Senior Executive Processors
- Assisted with daily operations of customer success department
Account Manager
BallerTV
Chandler, AZ
10.2020 - 08.2022
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Responsible for sales and marketing to a diverse customer base for BallerTV’s live streaming services
- Assist customers with questions and information regarding streaming services.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Maintained records and logs of work performed and materials and equipment used.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Escalation Specialist
Skygen Usa
Menomonee Falls, WI
05.2016 - 10.2020
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into department strategy.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Trained customers on product usage for increased brand loyalty.
- Acted as a day-to-day primary contact and liaison for internal and external communications between the client and internal manager(s)/director-level team members.
- Responsible for supporting and managing escalations while maintaining the relationships between departments and servicing the client’s needs.
Business Development Manager/ Sales
Russ Darrow Nissan
Milwaukee, WI
04.2014 - 05.2016
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients.
- Compiled product and customer data to generate informed profit projections.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
Education
Associate of Science - Business Administration
Cardinal Stritch University
Milwaukee, WI05.2008
High School Diploma -
Messmer Catholic High School
Milwaukee, WI05.2004
Skills
- Lead Generation
- Performance Evaluations
- Prospecting
- Business Development
- Customer Service
- Relationship Building
- Relationship Development
- Decision-Making
- Process Improvement
- Performance Goals
Timeline
Business Development Manager
Guidance With Authority
02.2024 - 07.2024
Senior Executive Processor Team Lead
Cognizant Technologies
10.2022 - 02.2024
Project Technical Manager
Genesis10
01.2022 - 10.2022
Account Manager
BallerTV
10.2020 - 08.2022
Escalation Specialist
Skygen Usa
05.2016 - 10.2020
Business Development Manager/ Sales
Russ Darrow Nissan
04.2014 - 05.2016
Associate of Science - Business Administration
Cardinal Stritch University
High School Diploma -
Messmer Catholic High School