Quentin Knox
Columbia ,SC
Summary
Professional with strong background in coaching, equipped to drive team success and foster individual growth. Skilled in strategic planning, performance analysis, and motivational techniques. Known for flexibility, reliability, and unwavering focus on achieving results through collaboration and adaptability. Proficient in developing tailored training programs, building rapport, and enhancing team dynamics.
Overview
9
9
years of professional experience
Work History
Overnight Coach
Walmart
Walterboro
10.2024 - Current
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Managed employee scheduling to maximize efficiency while adhering to labor budget constraints during overnight hours.
- Contributed to the reduction of shrinkage levels by enforcing loss prevention policies and conducting regular security checks throughout the night shift.
- Mitigated operational risks during overnight hours by developing contingency plans for emergency situations or unexpected occurrences.
- Increased overall store performance with thorough monitoring of key performance indicators during the night shift and adjusting strategies accordingly.
- Facilitated smooth shift handovers by preparing detailed reports on nightly activities, progress updates, and relevant issues for daytime managers.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Assessed and adjusted staffing levels to meet operational demands.
Noncommissioned Officer
US Army Reserve Motor Transportation
North Charleston, SC
01.2016 - Current
- Orchestrated Manifest
- CLS qualified (Combat Lifesaver)
- Trained personnel on the proper procedures and protocol to achieve quality standards when using vehicles and equipment
- Mentored cadets to build rapport and develop interpersonal relationships
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated operations with other emergency service groups.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Coach Trainee
Walmart
Walterboro, SC
04.2024 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Asset Protection Associate
Walmart
Walterboro, SC
09.2021 - 04.2024
- Incorporated innovated tactics to minimize shrink
- Created a safe and secured environment for customers and employees
- Conducted internal investigations for associates that are violating policies and procedures
- Apprehend perpetrators that violated Walmart property
- Controlled reduction of loss inventory by protecting company assets.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Improved store safety for employees and customers through regular risk assessments and hazard identification.
- Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
Field Supervisor
Census
North Charleston, SC
06.2020 - 11.2020
- Responsible for ensuring teams productivity to meet
- Reviewed and Resolved any discrepancies in reports for inadequate surveys
- Coordinated team training to impact overall productivity and morale
- Analyzed time keeping systems approve timesheets and paid time off requests
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
Seasonal Driver/Uploader
UPS
Mount Pleasant, SC
09.2018 - 08.2020
- Delivered packages to commercial and residential areas
- Unloaded truck ensuring packages for properly sorted and scanned for delivery
- Demonstrated organized work environment to create efficiency in delivering packages to customers
- Meet strict deadlines during high demand seasons
Cap2 Associate
Walmart
Walterboro, SC
01.2016 - 01.2019
- Unloaded trucks
- Ensured inventory was properly sorted in the back room
- Upheld standards regarding back room maintenance
- Helped to execute proper protocol and procedures to create a steady flow for inventory
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
Education
Diploma - undefined
Colleton County High School
Walterboro, SC05.2006
Skills
- Creative Problem Solving
- Goal Oriented
- Team Building
- Conflict Resolution
- Adaptability
- Time Management
- Strategic Planning
- Good listening skills
- Effective Communicator
- Team leadership
- Task delegation
- Cross-functional teamwork
- Staff development
- Policy and procedure development
Timeline
Overnight Coach
Walmart
10.2024 - Current
Coach Trainee
Walmart
04.2024 - 10.2024
Asset Protection Associate
Walmart
09.2021 - 04.2024
Field Supervisor
Census
06.2020 - 11.2020
Seasonal Driver/Uploader
UPS
09.2018 - 08.2020
Noncommissioned Officer
US Army Reserve Motor Transportation
01.2016 - Current
Cap2 Associate
Walmart
01.2016 - 01.2019
Diploma - undefined
Colleton County High School