Leah Keffer
South Roxana,IL
Summary
Approachable and motivational, with natural ability to inspire and guide others toward achieving their goals. Demonstrates understanding of effective coaching methodologies and has strong foundation in communication and interpersonal skills. Committed to fostering growth and development, leading to meaningful and lasting impact.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Overnight Coach
Wal-Mart
10.2020 - Current
- Daily planning for execution of freight
- Ensuring OSHA regulations are followed
- Filling out accident forms, and following up to worker's comp claims
- Ensuring associates file for Leave of absence the correct way and follow-up to said LOA's
- Teaching, training, and developing associates the skills they need to exceed company expectations
- Communication to second shift Supervisor on priorities and the needs for the night
- Ensuring all freight is put away and store is Neat, clean, and organized for opening
- Fixing associate time sheets
- Listening to associate's concerns and addressing them promptly
- Emailing out work orders, and communicating with 3rd parties in order to get work orders resolved quickly
- Creating a team environment with associates
- Daily inspection of Powered lifting equipment
- Training associates on forklift, electric pallet jack, Walking stacker, and scissor lift
- Daily assignment of duties to employees
Assistant Manager-Hardlines
Wal-Mart
11.2019 - 10.2020
- Follow up to daily processes
- Ensure Customer Availability Process is executed in a complete manner in line with company goals
- Oversee feature execution through store within a store planning and adjust flow as necessary
- Ensure Associates follow compliance along with federal regulations at the store level
- Cross trained in front-end duties such as external vault audits and deposits
- Implementing OSHA regulations to ensure a safe workplace
- Verifying on hand changes to prevent shrink
- Gaining sale increases by utilizing store of the community and knowing your customer base
- Introduced one best way and implemented it as the standard operating procedure for my associates
- Walked sales floor prior to shift start to seek opportunities for daily sale increases
- Delegate notes and routine follow up on progress of tasks
- Ensuring top stock was inline with company expectation for compliance and safety
- Making schedules accurately, to ensure service areas are staffed for business need
- Ensuring time off requests are handled accurately and promptly
- Follow up to leave of absence and worker's comp claims
Assistant Manager-Fresh
Wal-Mart
03.2019 - 11.2019
- Attend Wednesday market level conference calls for Fresh
- Inform associates of Profit and loss values of the department they operate in over a month to month basis
- Follow up to daily processes
- Ensure Customer Availability Process is executed in a complete manner in line with company goals which has a deadline of 9am
- Oversee feature execution through store within a store planning and adjust flow as necessary
- Ensure Associates follow compliance along with federal regulations at the store level
- Cross trained in front-end duties along with asset protection duties such as external vault audits, deposits, along with surveillance usage and video export
- Verifying on hand changes to prevent opportunities for shrink
- Gaining sale increases by utilizing store of the community and knowing your customer base
- Delegate notes delivered onto bring your own device and routine follow up on progress of tasks
Assistant Manager-Homelines/Softlines
Wal-Mart
12.2018 - 03.2019
- Follow up to daily processes
- Insure Customer Availability Process is executed in a complete manner in line with company goals
- Oversee feature execution through store within a store planning and adjust flow as necessary
- Ensure Associates follow compliance along with federal regulations at the store level
- Cross trained in front-end duties such as external vault audits and deposits
- Followed OSHA regulations to ensure a safe workplace
- Verifying on hand changes to prevent potential opportunities for shrink
- Gaining potential sale increases by utilizing store of the community and knowing your customer base
- Ensuring top stock was inline with company expectation for compliance and safety
Assistant Manager-Hardlines
Wal-Mart
04.2018 - 12.2018
- Follow up to daily processes
- Ensure Customer Availability Process is executed in line with company goals
- Oversee feature execution through store within a store planning and adjust flow as necessary
- Ensure Associates follow compliance along with federal regulations at the store level
- Cross trained in front-end duties such as external vault audits and deposits
- Implemented OSHA regulations to ensure a safe workplace
- Verifying on hand changes to prevent potential opportunities for shrink
- Gaining potential sale increases by utilizing store of the community and knowing your customer base
- Introduced one best way and implemented it as the standard operating procedure for my associates
- Walked sales floor prior to shift start to seek opportunities for daily sale increases
- Delegate notes delivered onto bring your own device and routine follow up on progress of tasks
- Ensuring top stock was inline with company expectation for compliance and safety
Sporting Goods Department Manager
Wal-Mart
05.2015 - 03.2018
- Insure that 4473 forms are done correctly, and follow up to any compliance issues
- Maintain accurate Inventory through the CAP process
- Execute accurate price changes to reduce shrink
- Ensure all Merchandise protection plans are followed
- Auditing firearm inventory every 60 days
- Following up to associates to ensure tasks are completed
- Staying informed of hunting dates as well as new regulations that are passed each year
- Merchandising season appropriate items
Stationary and Celebration Department Manager
Walmart
08.2014 - 05.2015
- Maintaining accurate Inventory levels through scanning bins, and in turn working items that are flagged to the sales floor
- Setting modulars and verifying shelf caps
- Merchandising season appropriate items
Overnight Stocker
Wal-Mart
09.2010 - 08.2014
- To place freight received, from the night's truck, to its proper location in the department
- Receiving items from the warehouse and filling outs in a modular or low shelf counts which the systems flags as needing to be replenished
- Verifying features and notifying the correct personnel if the feature is nowhere to be found
Cashier
Dollar General
08.2010 - 10.2010
- Provide customers with an excellent shopping experience
- Maintain clean work area
- Assist with store recovery
- Work freight to sales floor
Lead Sales Associate
Dollar General
06.2009 - 07.2010
- Opening the store for business
- Filling out paper work related to sales, and associates efficiency on the registers
- Making deposits and taking them to the bank for processing
- Closing the store down by counting drawers and finalizing paperwork
Cashier
Dollar General
05.2008 - 06.2009
- Provide customers with an excellent shopping experience
- Maintain clean work area
- Assist with store recovery
- Work freight to sales floor
Education
GED -
Lewis And Clark Community College
Godfrey, ILSkills
- Teamwork
- Adaptability
- Problem-solving
- Time Management
- Interpersonal skills
- Group leadership
- Personable and friendly
- Building relationships
- Safety awareness
- Asset management
- Critical thinking
- Customer service
Accomplishments
- Decreased the profit loss in departments by approximately 95% while in role as department manager.
- Supervised team of 90 staff members.
- Achieved 1.01 shrink goal through effectively helping with training associates to maintain accurate inventory.
- Achieved award for highest sales, on black friday, in the market.
Certification
- Forklift Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Overnight Coach
Wal-Mart
10.2020 - Current
Assistant Manager-Hardlines
Wal-Mart
11.2019 - 10.2020
Assistant Manager-Fresh
Wal-Mart
03.2019 - 11.2019
Assistant Manager-Homelines/Softlines
Wal-Mart
12.2018 - 03.2019
Assistant Manager-Hardlines
Wal-Mart
04.2018 - 12.2018
Sporting Goods Department Manager
Wal-Mart
05.2015 - 03.2018
Stationary and Celebration Department Manager
Walmart
08.2014 - 05.2015
Overnight Stocker
Wal-Mart
09.2010 - 08.2014
Cashier
Dollar General
08.2010 - 10.2010
Lead Sales Associate
Dollar General
06.2009 - 07.2010
Cashier
Dollar General
05.2008 - 06.2009
- Forklift Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
GED -
Lewis And Clark Community College
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