Quentin Lipsey
Morganton,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Assistant
Mavis Tire
Morganton Nc
01.2023 - 03.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Security Officer
UNC Health Care
Morganton, NC
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Correctional Officer
State Of North Carolina
Morganton, NC
10.2020 - 02.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Administered drug tests to inmates.
- Restrained juvenile inmates when disturbances required physical intervention.
- Coordinated with other law enforcement personnel to exchange information.
- Interviewed inmates to obtain information and evidence.
Healthcare Technician
State Of North Carolina
Morganton, NC
03.2016 - 01.2020
- Maintained accurate patient charts and medical records.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Cared for patients by providing personal assistance and ambulation.
- Evaluated patient histories and medical records for accuracy and completeness.
- Cleaned and sterilized instruments, equipment and surfaces.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Administered medications and treatments according to physician orders.
- Utilized medical software to document and track patient progress.
- Assisted physicians in diagnosis and treatment of patients.
- Triaged patients in office or by phone to assess severity of conditions.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Made emergency visits to resolve equipment problems.
- Educated patients and caregivers on proper ways to use breathing apparatuses at home.
- Instructed patients in at-home care and continued treatments.
Education
Associate In Engineering Technology - Computer And Information Sciences
Western Piedmont Community College
Morganton, NCHigh School Diploma - Computer And Information Systems Security
Freedom High School
Morganton, NC06.2012
Skills
- Crisis Intervention Training
- Report Writing
- Microsoft Excel
- Conflict Resolution Techniques
- Firearms Expertise
- Criminal Records Searches
- Microsoft Outlook
- Microsoft Office
- Superior Customer Service
- Conflict De-Escalation
- Critical Thinking
- Security Screening
- Drive Vehicles
- First Aid and CPR Certified
- Complex Problem-Solving
- De-Escalation Techniques
- Investigative Skills
- Active Listening
- Responding to Emergencies
- Data Logging
- Cooperative Attitude
- Monitor CCTV
- McAfee
- Speaking
- Writing
- Troubleshooting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
Languages
English
Full Professional
Education
true
Timeline
Security Officer
UNC Health Care
06.2023 - Current
Assistant
Mavis Tire
01.2023 - 03.2024
Correctional Officer
State Of North Carolina
10.2020 - 02.2023
Healthcare Technician
State Of North Carolina
03.2016 - 01.2020
Associate In Engineering Technology - Computer And Information Sciences
Western Piedmont Community College
High School Diploma - Computer And Information Systems Security
Freedom High School