Quentin Mahoney
Oxon Hill,MD
Summary
Adept at leveraging my technical skills and mechanical knowledge, I significantly improve performance and customer satisfaction. My strong attention to detail and exceptional customer service skills have taken me far in my professional endeavors. Seeking a position that will continue to build and grow my current skills.
Overview
12
12
years of professional experience
Work History
Lottery Field Services Technician
Dakota Technical Services
Oxon Hill, MD
06.2014 - 07.2019
- Transported and installed ITVM to retailer locations throughout Maryland
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Complete required documentation and reporting for installs, repairs, and malfunctioning lottery machines
- Performed regular maintenance of lottery machines
Automotive Tire Technician
NTB Tire And Service Center
Lanham, MD
07.2013 - 05.2014
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Provided road side assistance (flat tires, batteries, gasoline) to AAA customers
Driver
TERCO Inc.
11.2012 - 02.2013
- Safely transported Deputy Director Dr. Jacob Chang of Taiwan Embassy to and from requested destinations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided superior customer service and vehicle maintenance at all times.
Tech 2 Mechanic
Sears Automotive Center
10.2011 - 10.2012
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
Delivery Driver
Capital Meat Company
05.2010 - 12.2011
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
Mechanical Apprentice
Precision Machine Company
Hyattsville, MD
06.2007 - 03.2008
- Assisted in
- Enhanced machine performance by conducting regular maintenance and inspections.
- Strengthened team collaboration by actively participating in meetings and sharing knowledge with peers.
- Improved safety standards by identifying potential hazards and implementing corrective actions.
- Provided excellent customer service when interacting with clients during onsite repairs or consultations.
Education
Continuing Education -
Bowie State University
BowieSkills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Mechanical Knowledge
- Performance Improvement
- Tech-Savvy
Timeline
Lottery Field Services Technician
Dakota Technical Services
06.2014 - 07.2019
Automotive Tire Technician
NTB Tire And Service Center
07.2013 - 05.2014
Driver
TERCO Inc.
11.2012 - 02.2013
Tech 2 Mechanic
Sears Automotive Center
10.2011 - 10.2012
Delivery Driver
Capital Meat Company
05.2010 - 12.2011
Mechanical Apprentice
Precision Machine Company
06.2007 - 03.2008
Continuing Education -
Bowie State University