Quentin Markman
Bexley,OH
Summary
Adaptable professional with a solid background in swimming instruction and lifeguarding, food service, shop maintenance, teamwork, and customer service. Known for strong communication skills and effective problem-solving, ensuring swimmer safety and enhancing customer experiences. Recognized for being likeable and productive amongst the teams and patrons that I've worked with.
Overview
4
4
years of professional experience
Work History
Lifeguard and Swim Lesson Instructor
JCC of Greater Columbus
Columbus, OH
03.2023 - Current
- Have had to make multiple in-pool saves, all successfully
- Always focused and prepared at work
- Maintained cleanliness of pool area, ensuring compliance with health standards.
- Made major impacts in the progression of multiple students swimming skills by being relatable and fun, leading to being asked to do private lessons by staff and parents
- Collaborated with management to enhance operational efficiency during peak hours.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Entered water immediately to pull struggling swimmers to safety.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
- Enhanced team effectiveness with regular feedback sessions and performance reviews.
- Scanned main areas to monitor for any safety risks.
- Shared tips with patrons on swimming techniques and strength training.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Earned Water Safety Instructor certification
Cashier and Cook
Pita House
Columbus, OH
09.2022 - 02.2023
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Learned to cook and maintain a kitchen.
- Worked flexible schedule and extra shifts to meet business needs.
- Took this job as a fill in and always worked whenever they would reach out to me.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved efficiency, organized checkout area for optimal workflow.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Learned duties for various positions and provided backup at key times.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Streamlined kitchen operations with effective communication and collaboration among team members.
Cashier and Line Worker
Piada Italian Street Food
Columbus, OH
10.2021 - 08.2022
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Monitored cash drawer for discrepancies, ensuring financial accuracy at shift end.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Processed customer transactions accurately and efficiently using POS system.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
No Degree - Psychology
Ohio University
Athens, Ohio, OH12-2027
Skills
- Strong communicator
- Strong client relations
- Effective problem-solver
- Leadership qualities
- Team collaboration
- Organizational skills
- Patience and empathy
- Equipment management
- Customer service
- Creativity
- Humor
- Conversationalist
Timeline
Lifeguard and Swim Lesson Instructor
JCC of Greater Columbus
03.2023 - Current
Cashier and Cook
Pita House
09.2022 - 02.2023
Cashier and Line Worker
Piada Italian Street Food
10.2021 - 08.2022
No Degree - Psychology
Ohio University