Quentin Matthies
Highlands Ranch,CO
Summary
Dynamic sales associate with a proven track record at The Home Depot, excelling in customer service and relationship building. Skilled in problem-solving and stocking, I enhanced customer satisfaction through effective communication and teamwork. Committed to maintaining store appeal and operational efficiency, I consistently contributed to improved customer retention and a welcoming shopping environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
The Home Depot Inc
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about merchandise with helpful knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
Courtesy Clerk
Safeway
06.2020 - 01.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Returned unwanted items to correct store locations and restocked shelves.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Handled shelf restocks and merchandised front lane areas to drive sales.
Education
High School Diploma -
Dakota Ridge Highschool
Littleton, CO05-2022
Skills
- Teamwork and collaboration
- Stocking and receiving
- Time management
- Problem-solving skills
- Listening skills
- Relationship building
- Exceptional customer service
- Store closing
- Cleaning techniques
- Merchandise display
- Knowledge of paint and stain
Timeline
Sales Associate
The Home Depot Inc
05.2022 - Current
Courtesy Clerk
Safeway
06.2020 - 01.2021
High School Diploma -
Dakota Ridge Highschool
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