Quentin Newton
Villa Rica,GA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. In addition the diligence needed to succeed in a fast-paced environment, and fast learning and adaptability required to grow into any position.
Overview
7
7
years of professional experience
Work History
Guest Service Associate
RaceTrac
07.2023 - Current
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Handled customer complaints to satisfy and retain guests.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Created welcoming and comfortable environment for guests.
Shift Manager
McDonald's
10.2019 - 04.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Construction Laborer
Southtree Commercial
05.2018 - 08.2018
- Cleaned and maintained tools, equipment and worksites.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
No Degree - Biology
University of West Georgia
Carrollton, GASkills
- Decision-making
- Complex Problem-solving
- Time management
- Multitasking and organization
- Strong interpersonal skills
- Reliability
- Attention to detail
Timeline
Guest Service Associate
RaceTrac
07.2023 - Current
Shift Manager
McDonald's
10.2019 - 04.2023
Construction Laborer
Southtree Commercial
05.2018 - 08.2018
No Degree - Biology
University of West Georgia
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