Quentin Pouncy
shoreview,MN
Summary
Motivated IT professional with a strong background in customer-facing roles, team training, and regulatory compliance. Currently pursuing a degree in Computer Networking & Cybersecurity with hands-on experience in technical support, system troubleshooting, and process documentation. Known for analytical thinking, problem-solving, and improving performance through structured training and technology adoption. Eager to transition into an intermediate IT role where communication skills and technical knowledge can drive impactful solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines, Inc
Minneapolis, MN
09.2021 - Current
- Administered and coordinated emergency procedures and care, enhancing onboard safety.
- Followed strict regulatory protocols, mirroring compliance needs in IT
- Resolved in-flight tech issues (entertainment systems, communication tools)
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Regional Education Manager
Riley Rose Cosmetics
Minneapolis, MN
01.2019 - 08.2021
- Led virtual training sessions using LMS platforms.
- Worked effectively in team environments to make the workplace more productive.
- Provided technical assistance, guidance, and support to stores across the region.
- Assisted in developing plans for meeting individual needs based on assessments of their abilities and interests.
- Analyzed data to improve performance.
- Developed documentation and onboarding materials.
Field Education Specialist
Urban Decay
Roseville, MN
02.2017 - 01.2019
- Deliver engaging, in-person and virtual trainings on product knowledge, brand standards, and sales techniques to retail partners and store teams.
- Collaborate with marketing and sales teams to align training with promotional campaigns and product launches.
- Observe and coach team members to improve customer engagement, product recommendations, and service delivery.
- Maintain updated knowledge of market trends, competitor offerings, and industry best practices.
Education
Computer Networking & Cybersecurity
California Institute of Applied Technology
San Diego, CA07-2025
Associate of Arts - Cosmetology
Aveda Institute of Minneapolis
Minneapolis01-2016
Skills
- Technical expertise
- Collaborative teamwork
- Analytical problem-solving
- Communication skills
- Quality assurance practices
- Regulatory adherence
- Project oversight
- Operating Systems: Windows, Linux
- Hardware & Troubleshooting
- Help Desk Support / Ticketing Systems
Certification
- COMPTIA A+
- COMPTIA ITF+
Affiliations
- Built a home lab to simulate network configurations and virtual machine deployments.
- Completed hands-on labs involving system troubleshooting, network diagnostics, and endpoint protection.
- Assisted peers with troubleshooting hardware/software issues as part of coursework.
Timeline
Flight Attendant
Delta Air Lines, Inc
09.2021 - Current
Regional Education Manager
Riley Rose Cosmetics
01.2019 - 08.2021
Field Education Specialist
Urban Decay
02.2017 - 01.2019
Computer Networking & Cybersecurity
California Institute of Applied Technology
Associate of Arts - Cosmetology
Aveda Institute of Minneapolis
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