Alexandra Neelin
Southgate,MI
Summary
Dynamic professional with extensive experience as a Flight Attendant at Delta Air Lines, excelling in passenger safety and customer service. Proven ability to enhance operational efficiency and resolve conflicts effectively. Strong attention to detail and exceptional communication skills contribute to delivering outstanding in-flight experiences and ensuring compliance with safety regulations.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Detroit, MI
08.2022 - Current
- Ensured passenger safety by conducting pre-flight safety checks and demonstrating emergency procedures.
- Provided exceptional customer service by addressing passenger needs and resolving issues promptly.
- Assisted in cabin preparation, including stocking supplies and ensuring cleanliness for optimal passenger experience.
- Collaborated with team members to deliver seamless in-flight service, enhancing overall customer satisfaction.
Dental Office Manager
Combs Family Dentistry
Louisville, KY
03.2020 - 08.2022
- Coordinated patient billing processes, ensuring timely payments and clear communication of financial options.
- Established performance metrics for team productivity, leading to improved operational efficiency across the office.
- Fostered a positive patient experience through effective communication and conflict resolution strategies.
- Analyzed practice workflows, identifying opportunities for process improvements that enhanced service delivery.
Flight Attendant
Mesa Airlines
Houston, TX
04.2017 - 02.2020
- Provided exceptional customer service to enhance passenger satisfaction and comfort during flights.
- Ensured compliance with safety regulations and protocols for cabin operations and emergency procedures.
- Assisted in managing cabin inventory, ensuring availability of essential supplies throughout the flight.
- Collaborated with flight crew to deliver seamless in-flight experiences and address passenger needs promptly.
Dental Office Manager
Lakeside Family Dentistry
Houston, TX
04.2012 - 04.2017
- Oversaw daily operations to ensure efficient patient flow and appointment scheduling.
- Managed staff training programs to enhance team performance and service quality.
- Implemented electronic health record system to streamline patient documentation and improve data accuracy.
- Developed protocols for inventory management, reducing supply costs while maintaining adequate stock levels.
Education
Associate of Science - Dental Assisting And Office Management
Career Canada College
Ottawa, Ontario Canada06.1997
Skills
Customer service
Strong work ethic
Attention to detail
First aid
Team collaboration
Reliability and punctuality
Hospitality service expertise
Food and beverage service
Time management
Professional appearance
Verbal and written communication
Safety procedures
Public speaking
Emergency procedures
Cultural awareness
Leadership qualities
Passenger assistance
Interpersonal communications
Administrative tasks
Emergency situations management
Problem-solving
Emergency response coordination
Flight safety
FAA regulations
Passenger safety management
Company policy adherence
Issue resolution
Conflict resolution
Conflict mediation
Calm under pressure
Guest services
Emergency care
Relationship management
Schedule management
Cleanliness and sanitation
Preflight briefings
Aviation regulations
Crew coordination
Emergency response
Airline operations
Business class service
Regulatory compliance
Food and beverage preparation
Sales expertise
Report generation
Brand promotion
Equipment oversight
Training and coaching
Team oversight
Technical aptitude
Cabin searches
Teamwork and cooperation
Multitasking and organization
Clear communication
Empathy and patience
Adaptability and flexibility
Timeline
Flight Attendant
Delta Air Lines, Inc
08.2022 - Current
Dental Office Manager
Combs Family Dentistry
03.2020 - 08.2022
Flight Attendant
Mesa Airlines
04.2017 - 02.2020
Dental Office Manager
Lakeside Family Dentistry
04.2012 - 04.2017
Associate of Science - Dental Assisting And Office Management
Career Canada College