Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

QUENTIN RODRIQUEZ

Columbia,SC

Summary

Resourceful technical professional polished in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. First-rate troubleshooting, diagnostic, and repair skills combined with strong attention to detail and systematic approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior System Support Engineer

Palmetto GBA
Columbia, SC
08.2022 - Current
  • Continually drafts and updates troubleshooting guides resulting in a 25% reduction in average ticket resolution time.
  • Participate in the development of custom integration solutions.
  • Successfully completes 1-3 monthly software deployments/patches using Citrix, VMWare, and GitBash.
  • Implements necessary code changes to enhance functionality and performance of internal websites through usage of VS Code software.
  • Ensure proper upkeep of AWS instances as needed.
  • Analyze and document monthly metrics and search results using Google Analytics and AddSearch.

Technical Support Advisor

Transcom (Apple)
Columbia, SC
02.2022 - 08.2022
  • Delivered exceptional user support services for a range of Apple devices such as iPhones, Watches, and MacBooks
  • Resolved payment concerns and inconsistencies related to subscriptions.
  • Provided support to customers in making necessary appointments with Apple Store.
  • Supported customers by ensuring their devices were repaired as required.
  • Employed screen-sharing methods for efficient troubleshooting and resolution of customer issues.

Senior Information Technology Specialist

Sc Thrive
Columbia, SC
05.2019 - 12.2021
  • Ensured adherence to IT Department's standard operating procedures through regular updates.
  • Trained IT intern in ticket management, problem diagnosis, and workflow maintenance.
  • Utilized Meraki software to segment networks for new tenants in building.
  • Demonstrated exceptional technical proficiency by performing tasks such as password resets, account unlocks, and setting up email accounts for newly onboarded staff.
  • Successfully deployed Microsoft Office software and department-specific software to workstations.
  • Imaged and distributed laptops and desktops with required software for users.

Education

Bachelor of Arts - Criminal Justice

Claflin University
Orangeburg, SC
05-2014

Skills

  • Amazon Web Services
  • Connect Wise
  • Sophos VPN Systems
  • Meraki
  • Cisco ASA Firewalls
  • Bomgar Remote Software
  • VS Code
  • Microsoft Powershell
  • Gitbash
  • Rumba
  • Citrix
  • Google Analytics
  • AddSearch

Certification

  • Certified in CyberSecurity, ISC (2024)
  • IT Support Professional Certification, Coursera (2024)

Timeline

Senior System Support Engineer

Palmetto GBA
08.2022 - Current

Technical Support Advisor

Transcom (Apple)
02.2022 - 08.2022

Senior Information Technology Specialist

Sc Thrive
05.2019 - 12.2021

Bachelor of Arts - Criminal Justice

Claflin University

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QUENTIN RODRIQUEZ